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509 Lavori a distanza e a domicilio online

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Proposal Writer

Skyward IT Solutions, LLC · Rockville, Stati Uniti d'America · Hybrid

$90,000.00  -  $110,000.00

Precedente Avanti

Cell Center Representative

Latitude Inc · Rockville, Stati Uniti d'America · On-site

$54,080.00  -  $62,400.00

  • Ufficio in Rockville
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About the Role:

We are seeking a customer-focused Call Center Representative with experience in the banking, credit union, or healthcare industry. The ideal candidate is skilled in handling high-volume inbound and outbound calls, resolving customer inquiries, and delivering exceptional service while maintaining accuracy, confidentiality, and professionalism.

Hours: Monday-Friday 8am-5pm (hybrid flexibility available after 6 months)

Responsibilities:
  • Respond to inbound calls and make outbound follow-up calls to assist customers with account, service, or benefits-related inquiries.
  • Provide accurate information regarding products, services, policies, billing, claims, transactions, or account status.
  • Navigate multiple systems to research and resolve issues in real time.
  • Maintain a high level of confidentiality, especially when handling financial or sensitive health-related information.
  • Document all customer interactions thoroughly and accurately in the CRM or related systems.
  • Escalate complex issues to supervisors or specialized departments as needed.
  • Meet or exceed call center performance metrics, including call quality, response time, and customer satisfaction.
  • Adhere to compliance standards specific to the industry (e.g., HIPAA, banking regulations).
  • Assist customers with troubleshooting online accounts, portals, or mobile applications.
  • Contribute to continuous improvement by identifying opportunities to enhance customer service processes.