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Role Description

Dropbox is seeking a strategic, business-minded communications leader to help shape and scale the company’s corporate and B2B/enterprise communications. This person will lead programs that strengthen Dropbox’s corporate reputation, elevate its enterprise narrative, and drive awareness of Dropbox’s evolution as an AI-powered platform for modern work.

This role will sit at the center of company storytelling, partnering closely with executive leadership, product, marketing, sales, investor relations, legal, policy, and customer teams. 

The ideal candidate can move fluidly between corporate reputation, earnings support, enterprise product storytelling, executive thought leadership, customer communications, media strategy, and issues management.

You should be equally comfortable developing a long-term narrative, preparing an executive for a high-stakes interview, landing a business or enterprise technology story, and translating product strategy into clear messaging for CIOs, IT leaders, customers, employees, and the market.

Responsibilities

Lead corporate communications:

• Develop and execute communications strategies that strengthen Dropbox’s reputation with business, technology, financial, and enterprise audiences.
• Shape messaging around Dropbox’s company strategy, business performance, AI direction, product innovation, customer value, and long-term market opportunity.
• Support corporate moments including earnings, business updates, leadership announcements, strategic partnerships, customer milestones, and company-wide initiatives.
• Partner with Security and Legal teams on reactive and proactive customer communications around data and security incidents. 
• Partner with Investor Relations, Legal, Finance, and executive leadership to ensure external communications are accurate, aligned, and market-aware.
• Partner with Policy and Legal teams on issues management, social impact, policy and legal comms matters. 
• Help manage issues and crisis communications with sound judgment, speed, and discretion.

Own B2B and enterprise communications:

• Build and lead communications programs that support Dropbox’s enterprise and B2B priorities across the business.
• Create narratives that speak to CIOs, IT leaders, business decision-makers, and knowledge workers around productivity, collaboration, security, AI, knowledge management, and the future of work.
• In partnership with Product Comms, drive media strategy for enterprise product launches, customer stories, industry moments, partnerships, research, and thought leadership campaigns.
• Partner with product marketing, sales, customer success, and product teams to surface and amplify compelling enterprise customer stories.
• Develop messaging that connects Dropbox’s core file sync and sharing foundation with newer AI-powered workflows and enterprise use cases.

Drive executive visibility and thought leadership:

• Advise senior executives and spokespeople on messaging, positioning, media strategy, and external visibility.
• Create executive briefing materials, Q&As, talking points, messaging frameworks, op-eds, bylines, and keynote narratives.
• Identify and secure high-value opportunities across business media, enterprise technology media, podcasts, conferences, analyst conversations, and industry events.
• Position Dropbox leaders as credible voices on AI, distributed work, productivity, enterprise software, knowledge management, and the future of work.

Build media and analyst relations relationships:

• Develop and maintain relationships with top-tier business, technology, enterprise software, AI, productivity, workplace, and financial media.
• Partner with analyst relations, marketing, and product teams to ensure consistent positioning with key external influencers.
• Translate complex product and business updates into stories that reporters, analysts, customers, and broader audiences can understand and care about.

Work cross-functionally:

• Collaborate with internal communications, product communications, brand, social, content, marketing, sales, legal, finance, policy, and people teams.
• Manage agency partners and external consultants where relevant.
• Mentor communications team members and contribute to a high-performing, collaborative communications culture.

Requirements

• 10+ years of experience in communications, public relations, corporate affairs, or related fields.
• Strong experience in corporate communications and/or B2B communications, ideally in technology, SaaS, AI, enterprise software, cloud, productivity, or collaboration categories.
• Proven ability to develop communications strategies that support business objectives and strengthen corporate reputation.
• Track record of driving high-quality earned media coverage across business, technology, and enterprise outlets.
• Excellent writing, editing, messaging, and storytelling skills.
• Experience advising executives and preparing senior leaders for media interviews, speaking opportunities, and sensitive external moments.
• Strong news judgment and ability to operate in fast-moving, ambiguous, high-visibility situations.
• Experience working cross-functionally with product, marketing, legal, finance, sales, and executive teams. 
• Sound judgment in issues management and sensitive communications.