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Service Administrator

Zeissgroup · Randburg, Sudafrica · Onsite

  • Professional
  • Ufficio in Randburg
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Service Administrator Job Description

As part of our Customer Interaction Center, you will be the first point of contact for ZEISS customers, providing professional after-sales support and service. This includes logging and coordinating service requests, scheduling engineers, preparing quotations, processing orders, and ensuring customer satisfaction. You will play a crucial role in the success of our sales and service functions by ensuring seamless communication and high-quality service delivery.

Key Responsibilities Include but are not limited to:

  • Handle incoming customer calls, emails, and portal requests promptly and professionally.
  • Log and track customer enquiries in CRM (Salesforce) with complete and accurate data.
  • Initiate service reminders and create service requests in Salesforce.
  • Prepare service and repair quotations, follow up on payments, and support finance processes.
  • Order spare parts and consumables, and liaise with logistics and inventory controllers.
  • Process purchase orders (POs), sales orders (SOs), and related documents in SAP.
  • Coordinate and schedule Field Service Engineers for onsite visits, maintaining updated calendars.
  • Keep customers informed and manage communication between stakeholders.
  • Resolve customer complaints effectively, escalating when necessary.
  • Maintain accurate records of customer data, installed systems, and transactions.
  • Ensure all month-end related service transactions are completed timeously.
  • Prepare governmental tender documents and international invitation documents.
  • Confirm customer orders on ARIBA and process RMAs (returns, repairs, exchanges).
  • Manage central support mailbox and contribute to NPS (customer satisfaction surveys).
  • Participate in audits, stock takes, and departmental projects.
  • Drive process an improvements, including SAP/CRM enhancements.
  • Train new staff in the team and provide back-up for colleagues.

Benefits

What We Offer

  • The opportunity to work in a global Meditech company with cutting-edge technology.
  • A supportive and collaborative team environment.
  • Training and development opportunities to grow within the role.
  • Competitive benefits package.

Job Requirements

Educational Qualification:

Minimum Requirement:

Diploma (NQF6) or higher in Business Administration or related fields

NB: Please attach your Matric certificate and higher educational qualifications certificates and academic records with your CV.

Experience:

Minimum 3 years of work experience

Attributes and Skills Needed:

  • Mode of problem-solving that is systematic, structured, analytical, detail-orientated and practical.

  • Strong customer service orientation with excellent communication skills.

  • Ability to multitask, prioritize, and remain detail-oriented in a fast-paced environment.

  • Proficiency in Salesforce, SAP, ARIBA or similar ERP/CRM systems is an advantage.

  • Solid organizational and administrative skills.

  • Ability to collaborate across departments (Finance, Logistics, Sales, IT).

  • Problem-solving mindset with a proactive approach to service delivery.

  • Willingness to learn and continuously improve processes.

  • Team player, but able to take initiative and work independently when needed

Your ZEISS Recruiting Team:

Maite Nomthandaso Nakana, Thema Masoga