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SAP Application Support Specialist (Bilingual - Korean)

SBT Global, Inc. · Ridgefield Park, Stati Uniti d'America · Onsite

$108,000.00  -  $108,000.00

  • Professional
  • Ufficio in Ridgefield Park
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Company Description:

On-site

1yr contract

Pay: $9k/month DOE

English/Korean Bilingual 

 

We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.

The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

Job Description:
  • Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
  • Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
  • Review source code and system configurations to assist in root cause identification.
  • Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
  • Document all customer interactions, issue details, and resolutions in accordance with established procedures.
  • Communicate technical findings clearly and professionally to both technical and non-technical audiences.
  • Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.
Qualifications:
  • Korean Bilingual required
  • Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
  • Minimum of five (5) years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
  • SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
  • Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
  • Understanding and experience in system development lifecycle preferred
  • Demonstrated ability to interpret and analyze complex source code and technical documentation.
  • Strong analytical, diagnostic, and problem-solving abilities required.
  • Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
  • High degree of professionalism, accountability, and customer service orientation required.
  • Prior experience in client-facing roles preferred.
Additional Information:

All your information will be kept confidential according to EEO guidelines.