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Product Manager - Messaging Aggregation & Provisioning

Vibes · Chicago Office, Stati Uniti d'America · On-site

  • Ufficio in Chicago Office
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About Vibes

Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com.

Vibes is looking for a Product Manager to lead our messaging aggregation and provisioning capabilities across Short Code, 10DLC, and Toll-Free. As part of the Connect product team, you will own the systems and workflows that power the delivery, reliability, and compliance of our messaging ecosystem.

This role is ideal for a Product Manager who is energized by complex technical challenges, evolving industry requirements, and opportunities to streamline and automate operational processes. Experience in messaging or aggregation is a significant plus, but curiosity, technical depth, and a passion for platform excellence are key.

Responsibilities

  • Lead the roadmap for provisioning, registration, routing, and deliverability infrastructure across all messaging channels.
  • Partner closely with Engineering and Operations to improve reliability, scalability, throughput, and tooling.
  • Drive enhancements to internal workflows, dashboards, and automation for support, compliance, and carrier operations.
  • Build strong relationships with carrier partners to stay ahead of ecosystem changes and compliance expectations.
  • Establish and monitor key performance indicators related to throughput, provisioning speed, reliability, and error mitigation.
  • Collaborate with Customer Success, Support, and Sales Enablement to ensure transparency, readiness, and alignment.

Requirements & Qualifications

  • 3–6+ years of product management experience, ideally in CPaaS, telecom, messaging, or infrastructure products.
  • Experience working on highly technical, operational, or backend platforms.
  • Strong analytical and problem-solving skills with a systems mindset.
  • Ability to translate industry rules, carrier requirements, and compliance frameworks into product requirements.
  • Excellent cross-functional communication skills with both internal and external partners.
  • Bonus: Experience with SC/10DLC/Toll-Free provisioning workflows or message routing infrastructure.

Who You Are

  • You enjoy unpacking complex systems and making them more intuitive and scalable.
  • You are detail-oriented and thrive in environments where reliability and compliance are critical.
  • You are comfortable balancing long-term investments with the urgent needs of a high-volume messaging platform.
  • You value clear communication and cross-team partnership.

Our Core Values

  • Respect, Honesty, and Integrity for All Stakeholders
  • Always be Learning
  • Relentless Focus on the Customer
  • Never be Satisfied
  • Create Value
  • Seek Accountability and Ownership

Compensation and Benefits

The compensation range for this role is $120,000 to $140,000. Final compensation will be determined by factors such as relevant work experience, skills, and certifications. Vibes offers a full slate of benefits from competitive salaries, options, medical, dental and vision coverage, short- and long-term disability, life insurance, 11 paid holidays, flexible vacation, summer Fridays, Winter Holiday break, commuter benefits, a 401(k) plan and match, and a paid parental leave program.

Equal Opportunity

Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.