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Description

Why Join Fun Pros Events?

At Fun Pros Events, we don’t just support events — we create memorable experiences. As part of our customer support team, you’ll play a vital role in delivering outstanding service to clients planning celebrations, corporate events, and team-building experiences nationwide. If you enjoy helping people, solving problems, and working in a flexible remote environment, this is an opportunity to grow with a dynamic and customer-focused company.

Role Overview

The Remote Customer Service Representative is the trusted first point of contact for our clients. You will guide customers through inquiries, bookings, and post-event support while ensuring every interaction reflects Fun Pros Events’ commitment to professionalism, warmth, and reliability. This role is ideal for individuals who thrive in a fast-paced environment and take pride in delivering excellent service.

What You’ll Do

• Deliver exceptional customer support via phone, email, and online messaging platforms.
• Assist clients with event inquiries, bookings, schedule changes, and service details.
• Provide accurate and timely information regarding pricing, availability, and company policies.
• Collaborate with event coordinators and internal teams to ensure smooth client experiences.
• Document customer interactions and maintain accurate records using CRM systems.
• Proactively identify opportunities to improve processes and enhance customer satisfaction.

Requirements

What We’re Looking For

• Previous experience in customer service, hospitality, or client support roles.
• Strong written and verbal communication skills with a friendly, professional demeanor.
• Excellent organizational skills and the ability to multitask efficiently.
• Comfort working independently in a fully remote environment.
• Proficiency with CRM tools and standard office software.
• Experience in events or entertainment is a plus, but not required.

Compensation & Perks

• Pay: $18.00 – $22.00 per hour (based on experience)
• Fully remote position — work from anywhere in the U.S.
• Flexible scheduling options to support work-life balance.
• Paid training and ongoing support to set you up for success.
• Opportunities for growth within customer support, operations, or event coordination.
• Be part of a collaborative, energetic team that values professionalism and positivity.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources