Executive Host

WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time | Schedule varies based on property needs, including evenings, weekends, and holidays

Compensation & Benefits

• Salary Range: Based on Experience

• Comprehensive benefits package

• Federal Employees Medical Coverage

• Full Insurance Coverage offerings

• 401K with Immediate Vesting & Company Match

• Quarterly Incentive Program

• Vacation, Holiday & Sick Days

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

Position Summary

The Executive Host is responsible for developing and maintaining relationships with mid- to high-limit players, ensuring guest satisfaction, loyalty, and repeat visits. This role promotes property amenities, coordinates VIP services, and supports revenue growth through player development programs while ensuring compliance with company policies, internal controls, and gaming regulations.

Key Responsibilities

• Build and maintain strong relationships with VIP and targeted players to increase loyalty and visitation

• Market gaming products, amenities, promotions, and property events to guests

• Greet and assist casino guests at events, promotions, and VIP functions

• Track guest activity, arrange accommodations, and issue comps according to company guidelines

• Issue Player’s Club cards and promote the Rewards program

• Network and conduct telemarketing to attract and retain players

• Monitor guest accounts to protect rewards and credit lines

• Address guest complaints and resolve service issues promptly

• Coordinate special services including food, beverage, transportation, and entertainment

• Represent the property at events on- and off-site as a spokesperson when required

• Maintain up-to-date knowledge of games, player tracking systems, promotions, and competitive offerings

• Review activity reports to assess performance and adjust plans as needed

• Attend meetings and perform additional duties as assigned

Qualifications & Experience

Required:

• Must be 19 years of age or older

• High school diploma or equivalent; college degree preferred

• Five (5) years of host experience in a large-scale gaming operation with both slots and table games

• Established player following

• Strong knowledge of player tracking systems and comp guidelines

• Proficiency in Microsoft Office Suite

• Excellent organizational skills and attention to detail

• Strong guest relations and phone etiquette skills

• Analytical and problem-solving abilities

Preferred:

• Prior experience in marketing or player development within a gaming environment

Work Environment & Physical Requirements

• Exposure to secondhand smoke, loud noise, and standard casino conditions

• Frequent standing, walking, and interaction with guests across the property

• Occasional lifting up to 15 lbs.

• Regular use of communication tools and systems for guest interaction

• Requires mental focus, decision-making under time pressure, and strong communication skills

Schedule

This is a full-time position requiring flexibility, including evenings, weekends, holidays, and extended hours as business needs dictate. Travel is primarily local, with some out-of-area and overnight travel as required.

Drug-Free Workplace

WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact

• Guided by strong NATIVE values and tribal-owned purpose

• Career stability and opportunities across diverse industries

• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

TRAVEL REQUIREMENTS:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License

Other Certifications? Driver’s License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 15 lbs
2 Physical strength to handle routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute math calculations

COMMUNICATION:
2 Fluency in English
1 Fluency in another language preferred,
2 Verbal communication
2 Written communication
2 Non-verbal communication

SENSORY ABILITIES:
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
1 Sense of touch