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DTG Printer Technician

Location: Irvine, CA (On-site)
Department: Ecommerce | Reports To: Tyler Perrin
Schedule: Full-Time | In-Office  
FLSA Status: Non-Exempt

Who We Are

At Tillys, we’re a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls. Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.

Based in sunny Southern California, our Retail Support Center (RSC) is the heart of our corporate operations, dedicated to supporting both our retail and online stores. The RSC is where strategy meets execution. From trend forecasting to tech innovation, our teams work together to bring the Tillys experience to life — both in-store and online.

Position Summary

We’re looking for a detail-oriented and proactive DTG Printer Technician… to support our…

This individual will manage…

Key Responsibilities

A typical day may include:

·         System utilization and optimization to support day to day production – from file delivery to

finished product

·         Perform daily, weekly and monthly maintenance on equipment

·         Correct service errors by providing defect repair, programming corrections and any other

·         necessary repairs.

·         Determine root cause or escalate

·         Optimize machine Uptime and productivity

·         Quality control via training & best practices from file type to curing and platform maintenance

·         Facilitate Operator training & productivity

·         Basic applications to optimize cost, quality and speed

·          Be able to interpret machine analytics and troubleshooting job issues and collaborate with teams on solutions to ensure       correct action is taken when process issues are discovered

•      Ability to work flexible or irregular hours which may include weekends and holidays

•      Perform other duties as assigned by manager

·         Document all system issues in Kornet’s CRM application

·         Close and document all cases

·         Keep detailed case records and documents

·         Take and attach digital pictures and or videos as appropriate, and enter Case in

·         Report on Parts consumption

·         Cost effective parts control, inventory, ordering

·         Supports Maintenance team on as needed basis

Competencies:

•     Ability to work independently, but also in a team setting.

•     Attention to detail and excellent organizational skills

•     Support team members with great attendance and a strong work ethic

•     Thrive in a fast-paced environment.

•     Must be detailed oriented, with a sense of urgency and focus on accuracy.

•     Ability to multi-task, prioritize and effectively manage workload.

·         Good time management Promoting and conduct good housekeeping practices.

·         Dedicated to supporting production by working in a safe, focused manner.

·         Must be highly self-motivated and multi-task oriented.

Qualifications

Your experience brings:

·         Ability to perform basic mathematical skills, such as addition, subtraction, multiplication, and division in all units of measure, common fractions, decimals, and percentages

·         Must demonstrate problem solving ability with attention to detail

·         Read and understand technical manuals.

•                     Must demonstrate analytical abilities,

•                     Ability to multitask

•                     Ability to adapt to a dynamic work environment with shifting demands Ability to work flexible or irregular hours which            may include weekends and holidays

·         Proficiency with MS Office (other Program/Project level tools acceptable)

·         Experience with: Hand, power, and other tools.

·         Safety protocols: lockout, tag-out, safety harnesses

·         Experience with WMS, WSS, Merchandise Management and/or Inventory Management Systems

• Material handling systems and programmable controllers a plus

·         Electronic controls as well as electric motors of various sizes.

·         Automated sortation systems including Air, pneumatic, controls

·         Preventative maintenance procedures

Education & Experience

·         High School Diploma or equivalent required

·         2-5 years’ experience working as a maintenance mechanic/technician with specialty equipment

·         Experience with DTG Printing a plus

·         Bilingual Spanish is a plus

·         Ability to communicate effectively in written and verbal form

·         Ability to effectively present information and respond to questions from individual corporate and distribution center employees

·         Written and verbal communication with associates and leadership

Work Environment & Physical Demands

·         Ability to handle medium-sized physical labor including lifting, bending, stooping and reaching while working in a warehouse environment

• Ability to stand, walk and sit for extended periods of time

·         Ability to occasionally lift and/or between 10-40 lbs.

• Ability to occasionally utilize ladders or balance and kneel, crouch or crawl
• Must have the ability to use computers and automated controls
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
• Ability to distinguish colors and inspect materials on product
• Ability to work in a high-paced, high-volume, mechanized environment
• Typical warehouse environment with moderate level noise exposure

·         Ability to be flexible and work varied hours/days/shifts to maintain the required level of service

Leadership & Team Development

While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset. Opportunities to grow and develop within the company are strongly supported.

Compensation:

Hourly Range: $27-32

What to Expect

Schedule: Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.
Work Location: Irvine, CA — minimum of 5 days per week in-office.

Why Join Tillys?

At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted — it’s celebrated. Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process. Join a team that values authenticity, teamwork, and always strives for excellence.

Perks & Benefits

• 401(k) Retirement Plan – Save for your future with our company-sponsored plan
• Health Coverage – Medical, dental, vision, life, and additional voluntary benefits
• Employee Discount – In-store and online
• Discount Programs – Save on travel, events, and more
• Employee Sample Sales – Major deals on favorite brands
• Wellness & Social Events – Fitness programs, parties, and team outings

Equal Opportunity Employer & Fair Chance Hiring

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Fair Chance Hiring: In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.

Other Considerations

This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.