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Customer Care Specialist

Vitality Group International, Inc. · Indianapolis, Stati Uniti d'America · Remote

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Description

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

  • Support inbound telephonic phone calls from members
  • Provide over the phone support
  • Specialize in first call resolution performance
  • Effectively manage and respond to inquiries as they are sent to you by customers
  • Submit requests to the proper departments to prevent recurring issues
  • Ensure rapid response and resolution of escalated inquiries
  • Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
  • Identify problems or gaps within current processes and help devise creative solutions to them
  • Track, analyze and report on improvements to current processes
  • Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
    • Understanding your audience and its needs
    • Anticipating and preparing for the next questions your audience will ask
    • Properly positioning the information you are sharing
    • Understanding the impact of the information you are sharing
  • Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
  • Educate customers on the program as well as navigation of the website
  • Capture submitted events
  • Other duties as assigned

Pay $16.50/hour

Requirements

  • Effective communication skills
  • Strong organization skills
  • Ability to manage multiple priorities
  • Customer focused and responsive
  • High School Diploma

Preferred

  • Bachelors degree
  • 1-2 years of customer service experience
  • Health or wellness background

Benefits

  • Medical, Dental & Vision plans
  • 401(k) with company match
  • Company paid Life Insurance (Basic, Voluntary & AD&D)
  • Company paid Short Term & Long Term Disability
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • 100% Paid Family Leave (Maternity/Paternity)
  • Wellness Resources