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COMPASS BEHAVIORAL HEALTH Logo

Peer Support

COMPASS BEHAVIORAL HEALTH · Garden City, Stati Uniti d'America · Onsite

$35,360.00  -  $45,011.00

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Call Center Support Coordinator (Remote)

METRO PHYSICAL & AQUATIC THERAPY · Garden City, Stati Uniti d'America · Remote

$35,360.00  -  $41,600.00

  • Junior
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Description

Metro PT is looking for a full-time Call Center Support Coordinator. Under the supervision of the Call Center Supervisor, he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team!


Job Status: Full-Time

Location: Remote with preference for candidates in the New York area but we can accept candidates from New York, Florida, Georgia, Maryland, Pennsylvania, and Virginia

Hourly Rate: $17-$20

Requirements

What You'll be Doing!

  • Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
  • Route escalated calls to the appropriate department and personnel.
  • Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
  • Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Answer a high volume of calls

Schedule: 930am-6pm


Who You Are!

  • High School Diploma or equivalent
  • Strong customer service skills; ability to diffuse client frustrations
  • Excellent interpersonal and communication skills
  • Ability to use logic and problem-solving skills to resolve issues
  • Ability to work independently under tight deadlines in a rapidly changing environment
  • Excellent time management and organizational skills