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Hybrid User Operations Associate

Quizlet · Denver, CO, Stati Uniti d'America · Hybrid

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About Quizlet:

Inspired by our belief that anyone can learn anything and powered by our own curiosity, we build the smartest tools we can imagine to help students learn.  

Quizlet is the popular, global learning platform and app that millions of students, teachers and everyday people use to study any subject imaginable for school, work or as part of their personal interests -- including two-thirds of high school students and half of all college students in the US. Combining cognitive science and machine learning, Quizlet guides students through adaptive study activities to confidently reach their learning goals.

Valued at $1 billion, Quizlet has raised over $60 million in venture capital from investors including Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.  

To serve our global community of learners, our teams tackle lofty technical challenges and design for use cases across cultures and languages. We work hard, act like owners, and collaborate every chance we get. We’re energized by the potential to power more learners through multiple approaches and various tools.


About the Team:

The User Operations team at Quizlet is dedicated to providing a world-class user support experience. Positioned at the center of the Quizlet user journey, we ensure that students and teachers receive timely, effective support—whether through self-service tools, automation, or direct interaction with our team. Our mission is to empower users to resolve issues independently while also providing meaningful connections when they need help.

We work closely with internal teams, external partners, and vendors to continuously refine our systems, processes, and workflows. Our goal is to eliminate inefficiencies, enhance our support infrastructure, and optimize the tools and resources that power our operations. From refining content in our Help Center to evolving automation, CRM infrastructure, and escalation workflows, we aim to improve efficiency, performance, coverage, and insights.

As a part of this team, you’ll play a key role in shaping the future of User Operations at Quizlet—ensuring seamless access to support, driving operational improvements, and helping redefine how users engage with our platform.

About the Role:

The User Operations Associate is a versatile role that requires strong organizational skills, communication, adaptability, and attention to detail. This cross-functional position spans various operational areas, supporting a wide range of initiatives, projects, and assignments across the User Operations functions.

In addition, you will play a key role in content management by owning process documentation, workflow mapping, and content development. Your contributions will ensure that front-line associates have the necessary macros, and resources to assist users effectively. Given the importance of clear and effective communication, strong writing skills are essential to develop high-quality documentation that enhances support interactions.

This role also offers opportunities to take ownership of impactful projects, such as analyzing CSAT survey sentiment to identify support improvements, developing new training programs for our front-line support team, and coordinating product release communications to ensure support readiness.

As a key member of the User Operations team, you will collaborate with cross-functional stakeholders, maintain and improve support process documentation, and drive operational efficiencies while keeping Quizlet’s users at the center of every decision.

We’re happy to share that this is an onsite position. To help foster team collaboration, we require that employees be in the office at a minimum of three days a week: Monday, Wednesday, and Thursday and as needed by your manager or the company. We believe that this working environment facilitates increased work efficiency, team partnership, and supports growth as an employee and organization.