Offerte di lavoro in remoto e a domicilio a cologne ∙ Pagina 9

Description

Join Mercier Consultancy MD as a German Speaking IT Support Agent specializing in technology, and take advantage of our paid relocation to Greece! This role is perfect for tech-savvy individuals who enjoy assisting customers and resolving IT challenges. In this position, you will engage with our German-speaking clientele, providing top-notch support for their technical needs and ensuring a seamless experience with our products.

Key Responsibilities

• Deliver exceptional IT support services to German-speaking customers via phone, email, and chat.
• Troubleshoot a variety of technical issues, ensuring timely and effective resolution.
• Translate technical language into customer-friendly terms to facilitate understanding.
• Maintain accurate records of customer interactions and resolutions in our support system.
• Work closely with engineering and product teams to escalate and fix complex issues.
• Keep abreast of new product features and technological advancements to better assist customers.

Requirements

• Fluent in German (both spoken and written); proficiency in English is a bonus.
• Previous experience in IT support or technical roles is preferred.
• Strong problem-solving skills and ability to troubleshoot technical issues effectively.
• Exceptional communication skills for clear and effective customer interactions.
• Familiarity with various IT support tools and software is desirable.
• Self-motivated and capable of working independently within a collaborative team context.
• Enthusiasm for technology and a strong commitment to providing outstanding customer service.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...