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Homeoffice Launch Consultant with verification
Shopify · Canada · Canada · Remote
About the job
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
As a Launch Consultant, you will specialize in onboarding the largest and fastest growing merchants with the highest amount of complexity to commerce and help break down technical barriers to enable our sales, partners and merchant success teams to show how they can accelerate the growth of their business. We onboard merchants that require significant resources from us (time, knowledge, expertise, solutions consultations), in order to achieve a successful launch. These are high-value, high complexity merchants with accompanying high expectations of the service we provide.
You are a dedicated accountability partner, working directly with merchants and their technical teams to have high level ‘solutions-focused’ discussions about the Shopify platform and provide resources and guidance to help them successfully launch with Shopify Plus. This role is part technical consultant, account manager, and project manager.
You advise on complex integrations, provide solutions for faster build times, and ensure long-term success on the platform. Due to the complexity of these builds, merchants require deep Shopify knowledge and strong stakeholder management, as they often involve navigating multiple solution providers and agencies simultaneously.
It’s a challenging role, and an enormously rewarding one for the right person.
Responsibilities:
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
As a Launch Consultant, you will specialize in onboarding the largest and fastest growing merchants with the highest amount of complexity to commerce and help break down technical barriers to enable our sales, partners and merchant success teams to show how they can accelerate the growth of their business. We onboard merchants that require significant resources from us (time, knowledge, expertise, solutions consultations), in order to achieve a successful launch. These are high-value, high complexity merchants with accompanying high expectations of the service we provide.
You are a dedicated accountability partner, working directly with merchants and their technical teams to have high level ‘solutions-focused’ discussions about the Shopify platform and provide resources and guidance to help them successfully launch with Shopify Plus. This role is part technical consultant, account manager, and project manager.
You advise on complex integrations, provide solutions for faster build times, and ensure long-term success on the platform. Due to the complexity of these builds, merchants require deep Shopify knowledge and strong stakeholder management, as they often involve navigating multiple solution providers and agencies simultaneously.
It’s a challenging role, and an enormously rewarding one for the right person.
Responsibilities:
- Be an expert generalist across the expanding Shopify platform and ecosystem; Shopify Plus, Partner and App ecosystem as well as Shopify POS and more
- Share learnings and best practices with the rest of the Launch and Professional Services Team, constantly iterating and improving the merchant experience and internal processes. This includes mentorship, leading by example, taking ownership over issues, and helping to improve operations to deliver a great merchant experience
- As a technical leader within the Shopify team you must demonstrate strong aptitude in stakeholder management, multi-layered solutioning, systems thinking, and navigating complex relationships
- Consult with merchants on novel and complex checkout functionality and checkout integrations
- Manage a complex portfolio of merchants) in a dedicated model and work with the merchants’ development teams and operations teams to help design solutions for them on the platform. Whilst you will not necessarily be building or implementing the solution, you will however be acting as a trusted advisor and expert generalist during their build
- Build bi-directional relationships with a number of adjacent teams within Shopify including Production Engineering, Solution Engineering, Service Delivery, Sales, Merchant Success, Risk & Legal, Product teams, and many more
- Work along an established timeline to achieve successful adoption and activation of Shopify products
- Provide technical consulting support and feedback to those teams
- Up to 10% of time will be traveling for in-person meetings and events and may include international travel
- Experience working in an application ecosystem and integrating 3rd party technologies (ideally into the Shopify platform, external commerce, and payment platforms)
- Experience working with enterprise SaaS applications and/or the Shopify POS
- Web and payment knowledge. You won’t need to write code or build an app but you should feel comfortable speaking to and troubleshooting API calls with technical stakeholders
- Familiarity with Web Development technologies and languages such as HTML, Javascript, CSS, and Shopify Theme/Liquid enough to identify areas where Merchants may need assistance and make recommendations
- ‘Solutions mindset’. Our largest and most complex merchants like to push the boundaries of commerce and will often build custom solutions within their architecture to help them get there
- Strong time management and prioritization skills to support a wide portfolio of merchants with multiple requests coming through at the same time, and the ability to re-prioritise on an ongoing basis
- Strong verbal and written communication skills plus great video and in-person presence
- Great troubleshooting & analytical skills combined with the desire and resourcefulness to tackle challenges head-on
- Agile project management mindset. This is not a true project management role, but does share some skills with it, especially managing expectations and prioritizing deliverables
- Comfortable working from home in a company where everyone is a remote worker
- Previously built out and advised on technical solutions & integrations for ecommerce brands
- Working knowledge of the Shopify API (REST and GraphQL)
- Deep understanding of technical strategy as it relates to operating and growing a commerce business
- Running your own business or building your own apps on Shopify. You know what it means to be an entrepreneur, and can empathize and share your learnings with our merchants
- Familiarity with version control systems and development environments (git/Github is a plus)
- Development experience (HTML, CSS, Liquid, Ruby, Javascript, etc.). You’ll be speaking often with developers and technical teams, so speaking their language is a huge plus, especially if you dabble in coding
- Working with Liquid, the Shopify templating language. You won't need to make a theme but you should know how to make small changes and what's possible with our themes
- Experience delivering paid services to clients in a consulting environment
- Helping our merchants to convert their store ideas into real and actionable plans
- Experience working in a startup environment with a new go-to-market product
