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Description

Burgermaster is a growing fast casual restaurant group with a footprint across multiple locations. Our brand is known for its innovative approach to dining, commitment to quality, and a culture that champions growth, learning, and operational excellence. As we continue to expand, we are looking for a Systems Administrator who shares our passion for the restaurant industry and is eager to grow with us. 

Burgermaster is looking for a Systems Administrator who manages and maintains the point of sale infrastructure of our multi-location restaurant group. This role will be responsible for the installation, configuration, and daily operations of our POS platforms and other technology used across our restaurants and corporate office. The ideal candidate will ensure system reliability, performance, and security while supporting a team-oriented, customer-focused environment.

• Manage and maintain point-of-sale system, which includes but is not limited to, install, configure and update POS software and hardware to ensure functionality and security
• Troubleshoot and resolve technical problems with POS systems, providing timely support to store personnel. 
• Manages internal ticketing platforms Freshdesk (Toast Tickets), communicates with team and resolves tickets to ensure efficiency and continuity. 
• Manage and maintain the Company’s App and third-party platforms, resolving any issues, and ensure that all sites are working correctly. 
• Support technology rollouts for new restaurant openings, relocations, and remodels. 
• Maintain inventory of POS hardware 
• Ensure the accuracy of transaction data and manage user access
• Assist in training staff on how to use the POS systems effectively, ensuring smooth customer transactions. 
• Develop and maintain documentation, training resources, and SOPs
• Monitor and optimize system performance to enhance efficiency and business outcomes. 
• Work with vendors for system maintenance, upgrades, and issue resolution. 
• Partner with other departments to communicate needs, align strategies and complete process improvement projects
• Work closely with leadership to align systems capabilities with evolving business needs. 
• Manage project development timelines and deliverables 
• Work with internal and external partners to communicate project status, activities, and achievements
• Perform routine and scheduled audits of all systems, including backups
• Other duties and projects as assigned

Required Knowledge, Skills, and Abilities

• Proven organizational skills, including time management
• Strong technical skills in managing hardware and software systems
• Ability to diagnose and resolve technical issues quickly and effectively
• Strong analytical and problem-solving skills
• Self-sufficiency and the ability to work with minimal supervision
• Strong verbal and written communication skills
• Ability to diagnose and resolve complex technical problems. 
• Attention to detail
• Proficient with Microsoft Office Suite or related software, including proficiency with Microsoft Excel and other productivity applications and platforms 
• Excellent interpersonal skills with a focus on customer service.

Education and Experience

• High school diploma or equivalent required
• BS/BA in office administration or relevant field is preferred, or equivalent experience
• Two or more years of experience in system administration, preferably in hospitality or restaurants. 
• Strong understanding of POS systems, hardware, software, and related technologies. Toast POS experience preferred. 
• One year or more of project management experience preferred

Work Environment

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times. 
• Time divided between desk work, working in restaurant, and meetings.
• Must be comfortable working long hours, including nights and weekends.

Benefits

• Health
• Dental
• Vision
• Life
• Vacation
• Sick pay
• Paid meal while on shift
• 401(k)
• 401(k) match