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Quality and Compliance Coordinator

Program/ Location: Quality & Compliance Department/ New Bedford
Education/ Licensure: Minimum of Bachelor’s degree in human services, health care field, management, or business preferred
Pay Rate: $29 - $37/hr (Education & experience dependent)
Status: Full Time
Shift: Monday-Friday 8am-4:30pm - Flexible hours/schedule based on the needs of the program
Travel required & includes mileage reimbursement

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

The Quality Assurance Coordinator will be responsible for supporting the COO of CBHC & Community Services in monitoring quality initiatives within the programs. Program locations include New Bedford, Brockton and Plymouth and involve outpatient services, OTP services, and CBHC Services. The position will provide support to the Site Directors/leadership in monitoring the quality program, performance improvement plans/CQI initiatives, strategic initiative delivery, data monitoring for state agencies/stakeholders and training for staff.

Quality and Compliance Coordinator Requirements:

• Minimum of Bachelor’s degree in Healthcare Administration, Public Health, Information Systems, or a related field.
• Experience in healthcare compliance, quality management, or regulatory affairs strongly preferred.
• Knowledge of federal and state regulations applicable to healthcare and behavioral health programs (including HIPAA/42cfr).
• Experience with EHR systems and data analytics platforms (Power BI, Tableau, Excel, Airtable) preferred
• Experience in SQL or other data querying tools preferred
• Proficiency in Microsoft suite product required
• Strong analytical, problem-solving, and critical-thinking skills.
• Knowledge of quality improvement methodologies and regulatory compliance requirements.
• Excellent organizational, communication, and collaboration skills
• 2-5 of experience preferred

Quality and Compliance Coordinator Responsibilities: 

• Manage patient satisfaction surveys: Assess the quality of surveys and implement changes as needed to ensure accurate data collection. Download survey responses from the SurveyMonkey platform, distribute them to program managers, and assist with quality analysis to support program evaluation and improvement efforts.
• Value Based Reporting: Manage the value-based reporting process for various third-party entities, overseeing data collection and analysis to identify trends and opportunities for organizational fiscal improvement and enhanced patient outcomes
• Quality Assessment Reporting: Assist in developing and maintaining the organization’s quality program reporting using data management tools, primarily Excel, including the creation and updating of corporate “Tally Cards” and program-specific ancillary data Tally Cards.
• HubSpot Management: Oversee the event creation process in HubSpot to ensure the electronic distribution of patient surveys and the coordination of organizational post-discharge follow-up activities.
• Quality Meetings: Serve as the point person and facilitate quarterly quality meetings with all programs to review performance data and address programmatic and operational questions.
• Compliance Tracking: Maintain and monitor compliance using ASANA project management boards, including tracking licenses, certifications, and other credentials. Collaborate with programs to ensure timely responses to compliance requirements, verify that all certifications are up to date, and prevent lapses in compliance.
• Investigation Support: Serve as a backup to the Director of Compliance in managing the grievance and investigation processes.
• Data Reporting: collect, analyze, and visualize clinical and operational data using tools such as Power BI. Identify and report on trends, monitor key performance indicators (KPIs), and deliver actionable insights to drive quality improvement and ensure compliance across programs.

Benefits 

• Medical Insurance 
• Dental Insurance 
• Vision Insurance 
• Long & short term disability
• Discounted auto/home and renters insurance 
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Bonuses & Referral
• Free & Discounted Courses to become a Licensed Counselor or Recovery Coach
• Company Paid CEU Trainings w/ Education Days to Complete CEU's
• Free meals at Select Programs (when available)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)