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Service Desk Engineer

G+D Netcetera · Zürich, Svizzera · On-site

  • Ufficio in Zürich
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Description

G+D Netcetera specialists are part of an extensive network within the IT industry. Our teams work with agile development methodologies and use the latest technology.

G+D Netcetera strongly believes in and supports continuous professional development. Mutual respect, reliability, personal commitment and a high degree of professionalism define our G+D Netcetera community. In international teams, we passionately develop customized solutions and products for the challenges of the future.

Join us and be part of a client-oriented culture and a fast-growing community with ambitious plans.

Requirements

Your tasks

  • Handling request and incidents sent to ServiceDesk via ticketing system, phone or direct approach from other employees
  • Constantly updating Service Desk documentation and proposing improvements, automation and optimizations
  • Basic system administration tasks, e.g. client OS setup, manage users and groups, resolve network and workplace issues
  • Managing hardware inventory (order, receive, document and distribute the hardware)
  • Workplace preparation for the employees
  • Supporting company events

Your profile

  • Degree in computer science or equivalent
  • Fluent in English (written and spoken); knowledge of German is an advantage
  • Experience with infrastructure based on Windows 11, Microsoft Office 365 and other applications
  • Basic knowledge from MacOS Administration
  • Basic networking concepts
  • It is a plus if you have knowledge of ITIL4 Foundation, Azure Administrator Foundation or ServiceNow Administrator Foundation
  • Additional experience with Configuration Manager (SCCM), Managing Azure AD, Intune, SharePoint, Teams, Exchange Online, Jamf or other MDM platforms is an advantage

For this position, we only consider direct applications.