Lavoro Cloud a distanza a Florida, United States Of America

Hybrid Cloud Solution Architect Manager Cybersecurity CTJ

Microsoft · Florida, United States Of America · United States Of America · Hybrid

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About the job

We are looking for a Cloud Solution Architect (CSA) Manager - Cybersecurity, specializing in security, who is passionate about leading a team of architects who drive our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a people management role with accountability for a portfolio of customers and a portion of the Microsoft business results. The role is flexible in that you can work up to 75% from home.

Microsoft Federal: We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our customers pursue their work, from defending the nation, to serving its people in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Customer Success (Security): A Security Cloud Solution Architect Manager leads a team of Security Cloud Solution Architects (CSAs) who are dedicated to helping customers achieve their security mission outcomes through Microsoft Security solutions. By leveraging expertise in coaching and managing technical teams, the manager ensures that customers realize the full value of their Microsoft Security investments. The Security Cloud Solution Architect Manager and the team are responsible for aligning customers' success plans with their cyber mission outcomes, covering areas such as Threat Protection, Cloud Security, Data Security, Identity, and emerging security technologies.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single responsibility or requirement. If you’re excited about growing into this role, please consider applying regardless of the listed criteria.

Responsibilities

People Leadership

  • Live Microsoft’s culture, values and leadership principles. Share your management philosophy with your team and make it real through your words and actions.
  • Model our culture and values by leading your team through change, helping them understand the business model and/or role changes
  • Coach your team’s’ performance through healthy, candid conversations that empower them to learn, grow, and achieve their potential.
  • Care for your team by engaging in skills and capability discussions, understanding each individual's unique talents, and building the right mix of skills to achieve your business goals
  • Build and maintain a diverse and inclusive team through personal ownership of a culture of trust, where everyone feels they belong, inspired to lead and empowered to take risks.
  • Foster a continuous self-learning culture and drive technical intensity, driving the team to enable customers to realize desired business outcomes, including innovation.
  • Hire, on-board, develop, and coach Cloud Solution Architects to achieve their Critical Indicators of Success. Set a clear bar for role excellence, collaboration, and delivering impact.

Business Leadership
  • Lead, coach team to empower customers to realize business value by effectively operationalizing Microsoft Security solutions (Azure and M365 E5 Security and Compliance) and services.
  • Lead, coach team to drive operational excellence with consistency, rigor, and scale to create sustained impact.
  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders to land and drive role clarity, account coverage, project assignment and effective cross-team collaboration.

Customer Centricity
  • Coach the team to develop Customer Success opportunities by helping technical decision makers understand the outcome-aligned benefits from their current investments in Microsoft Security solutions (M365, Azure) and Unified services.
  • Lead your team to deliver positive Customer Satisfaction by coaching them to become trusted advisors to customers and partners. Achieve this by understanding customer objectives, defining and executing customer success plans, and sharing feedback/insights to accelerate value realization.
  • Increase time for you and your team to invest in customers and partners by personally modeling the adoption of sales and customer success processes with standard business rhythms, and self-serving business performance insights.

Technical Leadership
  • Learn It All: Role model the self-learner mindset through continuous alignment of individual and team’s skilling to demands and Customer Success goals .
  • Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate our customer’s transformation journey.
  • Help your team deliver Microsoft's comprehensive security story by leveraging extensive technical experience in foundational security, AI, and architecture design, along with deep expertise in Threat Intelligence and Protection, Cloud Security, Data Security, Identity and Access, and emerging security technologies.

Qualifications

Required/Minimum Qualifications
  • Bachelor's Degree in Cybersecurity, Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience.
  • 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Preferred Qualifications:
  • 5+ years of experience working in a customer-facing role mapping customer outcomes to technical solutions, driving technical adoption, handling customer escalations, or leading technical projects, teams, or functions
  • Learn-it-all mindset in staying up to date with new security scenarios and solutions, and an established understanding of the security industry, Microsoft Security, and competitive solutions/services.
  • Can be demonstrated by technical certification in Security (e.g., Microsoft Security Technologies, Cloud Security, OCSP, GIAC Certifications, or similar security operations/response)

Other Requirements

Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C.
  • 1324b(a)(3)) for assessment of eligibility to access the export-controlled information.  To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:
  • Experience: 7+ years of experience in technical sales, engineering, or consultative delivery.
  • Management: 7+ years of experience in people management.
  • Change: 5+ years of experience driving change management or technical adoption.
  • Technical understanding of Microsoft Security Solutions.
  • Deliver the end-to-end security story for Microsoft, highlighting the value proposition.
  • Apply design thinking methodology to construct architectures that drive value for the customer, incorporating policies, governance, and customer systems into the overall framework.
  • Experience in security and expertise around related technologies and concepts such as Zero Trust, threat management, SOC monitoring (SIEM / SOAR), and Extended Detection & Response (XDR) + SIEM, Cloud Security, and Identity.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred.
  • Understanding customer business outcomes, helping them define the value of the outcomes, aligned to industry outcomes, and assessing the value of the solution.

Preferred Specialty Experiences:
  • Experience and understanding of sales processes, tools, and operations
  • Experience driving usage of cloud technologies, helping customers realize value from their investments
  • Experience or ability to provide thought leadership to incubate new capabilities or services

Travel
  • Travel is an integral part of this position. You should be willing to travel as is demanded by the needs of our customers and our business. This position requires approximately 25% overnight travel if you reside or are willing to relocate within commuting distance to the work. This position may require up to 75% overnight travel if you are not within commuting distance to the work.

Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft will accept applications for the role until January 22, 2025

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about .