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POSITION SUMMARY

The Licensing & Risk Manager is responsible for overseeing the daily operations and activities for direct reports to ensure provider files are processed within a timely manner to meet designated start dates. The Licensing & Risk Manager will develop and maintain trusted advisor relationships with Sound Physicians’ Regional Leadership Team. The Licensing & Risk Manager supports the Director of Privileging, Risk Management and Licensing. They are a positive role model and exhibit Sound Physicians’ core values daily.

The Details: This is a full-time, remote position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide daily oversight, direction, support, development pathways and general leadership to direct reports

Monitors and proactively addresses key performance measures to ensure Sound’s outcomes are achieved. Identifies shifts inside the business and proactively works to make changes and quickly implement or act on new ideas

Measures, shares, and works with direct reports to improve results in their respective portfolios while ultimately responsible for overall key performance measures outcomes

Participate in 1:1 meetings and use of development plans, regularly discussing areas of opportunity and leveraging colleagues’ strengths

Holds team accountable to customer-first, high standards of service delivery to their respective stakeholders

Communicates clearly, concisely, and timely during crisis using creativity and adaptability to engage those around them in problem solving, giving clear directions, and fostering teamwork to resolve issues

Inspires followership and instills a desire in the team to bring their best efforts every day

Contributes to the Clinician Services department’s overall goals by bringing expertise, passion, and problem-solving to the management team

Partners with Director on organization and/or department tasks and projects as assigned

Provides central support to Field Administrators during time of transition, including new program acquisitions and attrition

Understands national, state, and market dynamics in the clinician licensing domain; ensures direct reports maintains current knowledge and documentation of specific processes and nuances of their respective portfolios

Continues to improve and develop modern clinician licensure processes and workflows

Continuously evaluates processes to ensure Sound has the best-in-class clinician experience that offers efficient, high-quality, and seamless clinician licensing

Collaborates with Product Engagement Specialist to define and implement process and workflow improvements

Reviews and reports results from monthly licensing file audits to evaluate controls and compliance guidelines are met in the clinician licensure process. Works with the business to raise and address trends from audits

Defines and creates data, analytics, and reporting that support team’s ability to identify files off track in their respective portfolios, enabling the team to intervene and mitigate delayed clinician starts

Proactively maintains and monitors accurate department reporting and gathers key analytics to understand trends in portfolio

Builds and maintains strategic relationships with Sound stakeholders to understand feedback about the clinician licensing process and ensure it is working as designed to support the medical group

Serves as peer mentor and/or coach to Managers and/or members of the Sound team, providing one-on-one training, as we all as in-person/virtual development training sessions

Manages team resources, such as capacity, G&A and credit card expenses, to ensure appropriate allocation of resources and financial responsibility

Skilled at managing multiple, conflicting demands, ensuring timely and successful execution of critical initiatives

Positively project the values and goals of Sound Physicians with sophistication and maturity required to build credibility with Sound Physicians employees/clients and physicians with whom we interact

III. SPECIAL KNOWLEDGE, SKILLS, ABILITIES, TRAINING, OR SPECIAL LICENSES/CERTIFICATIONS NEEDED TO PERFORM YOUR JOB

Strategic Agility/Intellectually Curious

• Demonstrates a genuine interest in learning new things and is able to accept and embrace change

• Shifts inside the business and works proactively to make changes, quickly implement or act on new ideas

• Pursues root-case analysis to make fact-drive decisions

• Able to dig deeper than surface-level and is motivated to achieve team success with a high level of achievement

Development Skills

• Champions team growth and development by mentoring colleagues, identifying skill gaps, and providing ongoing coaching, training opportunities, and career development resources to build a high-performing team

• Comfortable providing timely feedback and engaging in crucial conversations

• Able to drive success through others by setting clear direction and fostering culture of accountability

• Builds trusted relationships with individuals, team, and stakeholders and values team member contributions

Building Effective Teams/Inspire Followership

• Embraces the concept of servant leadership sharing a desire to see people and teams succeed and grow

• Clearly articulate individual and team objectives and goals and expectations for productivity, quality, and development; identifies and corrects performance issues promptly and provides timelines for required improvement

• Builds both teams with diverse experience and perspectives while promoting psychological safety, fostering a culture where colleagues can express themselves without fear of criticism

• Prioritizes team morale and demonstrates the ability to inspire team to bring their best; motivates those around them to support a shared mission or purpose to get the job done

Crisis Management

• Leads crisis response efforts by quickly assessing situations, coordinating cross-functional teams, and implementing effective action plans to minimize risk and disruption

• Serves as the primary decision-maker during high-pressure scenarios, ensuring clear communication, business continuity, and alignment with organizational values

• Acs as a calm, steady presence in times of uncertainty, providing support and guidance to teams while driving swift resolution and recovery efforts

• Engage in innovative problem-solving during crises, fostering a culture where creative, out-of-the-box solutions are valued and rapidly deployed to navigate uncertainty

Emotional Intelligence

• Demonstrate high emotional intelligencey by recognizing and responding to the needs, motivations, and concerns of others to build strong, trust-based relationships across teams

• Foster a psychologically safe environment where open communication, empathy, and mutual respect are prioritized, enabling teams to thrive even in high-pressure situations

• Navigate conflict and sensitive situatoins with empathy and compsure, facilitating productive dialogue and positive outcomes

• Model self-awareness and emotional regulation, using emotional insight to guide leadership decisions and balance logic with compassion to support both team performance and individual well-being

EDUCATION AND EXPERIENCE

• 3+ years of progressive experience in the health services industry, including direct involvement in medical licensing, hospital privileging or Medical Staff Office or Verification services. Equivalent experience in related roles will also be considered; and cross-functional leadership and management experience in a high-growth startup and/or healthcare systems

Compensation Range

This position offers an annual salary range of $75,000 - $90,000, plus bonus opportunity. Exact salary will depend on the candidate’s experience, education and geographic location.