Communications Dispatcher presso New Jersey Turnpike Authority

The New Jersey Turnpike Authority (NJTA) is a state agency responsible for maintaining the New Jersey Turnpike and the Garden State Parkway - two of the busiest toll roads in the United States. The NJTA is dedicated to the safe and efficient movement of people and goods along their toll roads. Every day, the Authority’s highways provide the safest, quickest, and most convenient routes for hundreds of commuters, truckers, and recreational travelers.

OUR MISSION:

We are committed to constantly improving the safety, technology, and resiliency of our toll roadway systems through sound fiscal policy and maintaining an excellent state of good repair that promotes the connectedness of our customers across the state and region.

POSITION:

The New Jersey Turnpike Authority (NJTA) is accepting applications for current and future openings as a Communications Dispatcher in the Operations department, located at the State Traffic Management Center in Woodbridge, NJ.

The Communications Dispatcher is responsible for receiving and clearly disseminating vital, safety related information on the entire roadway, to all interested parties, both Authority employees and external agencies and individuals.

RESPONSIBILITIES:

1.Performs two-way multi-channel communications dispatching duties for the entire length of the roadway, with the goal of maximizing the safety of the traveling public at all times. Dispatches Authority Maintenance, Operations, and other departmental staff and equipment to the location required. Coordinates the communications with contractual safety services, such as wreckers and hazardous materials responders in emergency situations.

2.Maintains an accurate and up-to-date knowledge of the roadway to enable the timely delivery of emergency services assets. Communicates with all Authority contracted garages, contract tire services, contract road service, and courtesy patrols to arrange for towing and service of disabled vehicles from Authority property.

3.Operates Authority equipment, including, but not limited to, CRT’s telephones, radio broadcast, and computer input/output devices in an efficient, correct, professional and sage manner.

4.Keeps all related logs, records and other related correspondence updated at all times

5.Performs any and all other related duties as assigned by supervision.

This is not intended to be an exhaustive list of all responsibilities, duties, skills, or requirements for the job.  Management reserves the right to require that other or different tasks be performed as assigned.

MINIMUM QUALIFICATIONS:

1.    High school graduate or GED. Preference will be given for additional course work in Communications and/or technical related field

2.    Minimum two years professional experience as a fire, police, or ambulance dispatcher.

3.    Clear and concise communications skills including voice quality

4.    Ability to operate in a high stress environment in a 24 hour/day coverage schedule

5.    Valid NJ Driver’s License

BENEFITS & PAY:

Starting pay will be the minimum salary stated in this posting. Determination of shift shall be made following offer of employment. The position will be located at the State Traffic Management Center in Woodbridge, NJ. This position is ineligible for flex time and/or telework. Toll-free commutation is available for employee travel to and from work on the NJ Turnpike and Garden State Parkway.

This position is represented by IFPTE Local 194. All Local 194 NJTA full time employees are entitled to participate in the following benefits per the guidelines of the collective bargaining agreement: Medical, dental, vision, and prescription insurance after applicable waiting period; Enrollment in the NJ Public Employee Retirement System (PERS) if eligible; PERS Life insurance and PERS Supplemental Life Insurance; Group Life Insurance; Worker’s Compensation Insurance; 457(b) Deferred Compensation plan; Time off including holidays, vacation days, sick days, personal days, leaves of absence, and other pre-approved days after applicable waiting periods. 

Prospective public employees should be aware that the New Jersey First Act requires employees of all public authorities to reside in the State of New Jersey unless otherwise exempted under the law.

The NJTA is an equal opportunity employer.