O&M Service Sales Representative presso Tiger Solar

Description

Sales & Revenue Generation

• Sell solar service packages, maintenance plans, monitoring and system add-ons to residential and commercial customers.
• Conduct cold calls and outbound outreach to generate new business leads.
• Manage incoming services leads from phone calls, web inquiries, and referrals.
• Provide detailed service proposals, explain product benefits, and overcome objections.
• Negotiate and secure signed contracts and work orders.

Customer Management

• Serve as the primary point of contact from initial inquiry through project completion.
• Conduct follow-up calls to ensure customer satisfaction and identify upselling opportunities.
• Maintain detailed records of all customer interactions and service requests in CRM.

Operations Coordination

• Schedule service appointments and dispatch field technicians in coordination with operations.
• Assign resources and adjust schedules to maximize efficiency and minimize downtime.
• Communicate daily job schedules, priorities, and updates to field staff.
• Monitor work order progress to ensure deadlines are met.

Administrative Duties

• Ensure all Service contracts are managed in the CRM pipeline and processed correctly.
• Track sales performance, service revenue, and operational efficiency metrics.
• Maintain accurate CRM records and reporting for all activities.
• Work on scheduling efficiencies to monetize daily activities and minimize re-rolls.

Requirements

Qualifications & Skills

• Required:
  • 2+ years of experience in sales, preferably in solar, renewable energy, or home services.
  • Strong communication, negotiation, and closing skills.
  • Proven ability to handle high call volumes and meet sales targets.
  • Proficiency with CRM and scheduling software.
  • Ability to manage multiple priorities in a fast-paced environment.
• Preferred:
  • 4+ years of field service experience and solar design.
  • Solar maintenance processes and management.
  • Experience in field scheduling or dispatch coordination.
  • Bilingual (English/Spanish) is a plus.

Compensation & Benefits

• Competitive base pay.
• Potential commission on sales and upselling.
• Health, dental, and vision insurance and 401(k) with company match.
• Paid time off and paid holidays.
• Ongoing training and professional development.