VoIP Solutions Engineer 2 presso Temple University

%3Cp class=%22MsoNormal%22 style=%22line-height: normal; tab-stops: .5in 1.0in 1.5in 2.0in 2.5in 3.0in 3.5in 4.0in 4.5in 5.0in 5.5in 6.0in 6.5in 7.0in; mso-layout-grid-align: none; text-autospace: none;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3ETemple University%26rsquo;s ITS Department is searching for a%3Cb%3E%26nbsp;%3C/b%3EVoIP Solutions Engineer 2%3Cb%3E!%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 115%;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EPosition Summary%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 115%;%22%3EThe VoIP Solutions Engineer 2 position in Temple University Telecommunications department is responsible for providing technical support for the University%26rsquo;s voice communications systems and services.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EIncluding Voice over IP (VoIP) telephones, analog telephone lines, voicemail, call center applications, recording systems, and the Microsoft Teams app for calling. Service requests range from individual services to entire departments. Responsible for all VoIP service and support requests from receipt through scheduled completion, including work order assignment, processing, scheduling, resource coordination, and billing.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 115%;%22%3EIn this role, the incumbent will act as a consultant when working with departments or individuals to determine their VoIP needs. The incumbent will meet directly with department personnel for the design and implementation of specialized telephony services, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), enhanced call processing, Microsoft Teams Direct Calling, Call Center Applications, and calling campaigns.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 115%;%22%3EThe VoIP Solutions Engineer 2 will develop Call Center applications and calling campaigns as requested by departments, serve as first point of VoIP related inquiries or department escalations and audit backend systems to ensure data integrity.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 115%;%22%3EThe incumbent will meet with analysts, VoIP engineers and architects, and project managers as needed regarding VoIP requests and data audits. Daily interaction with Telecom Engineers, vendors and departments on all Temple University campuses and satellite locations. This role requires a strong aptitude for IT and customer support, along with a basic understanding of VoIP telephony. Performs other duties as assigned.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EThis position requires a background check: Personal Identifiable Information (PII)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3ERequired Education and Experience: %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0in; line-height: 106%; vertical-align: baseline;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 106%; color: black; background: white;%22%3E*Bachelor%26rsquo;s degree and at least 3 years of experience in IT and/or telecommunications, particularly in acustomer service/support role.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 106%; color: black; background: white;%22%3E*Proven experience with data analysis and/or auditing.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 106%; color: black; background: white;%22%3E*Experience providing training to end users and departments in the use of VoIP telephones, voicemail, online tools and VoIP applications.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 106%; color: black; background: white;%22%3E*Familiarity and experience with Linux and Windows server administration.%3C/span%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 106%; color: black; background: white;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: black; background: white;%22%3E*An equivalent combination of education and experience%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3ERequired Skills %26amp; Abilities:%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Intermediate knowledge and experience with any of the following: Pinnacle, BMC Helix, TeamDynamix, Telecom Bridge, PBX systems%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EIntermediate knowledge and experience with cloud or on-premises Automatic Call Distributor (ACD) systems, and call center/IVR platforms, such as Genesys.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Knowledge of the installation, repair and maintenance of conventional and wireless telecommunication equipment, wiring, hardware and software.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Basic understanding of the SIP stack and all protocols supporting a modern VoIP platform running on Linux operating systems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Understanding of TCP/IP including, IP Addressing, Sub-netting, Virtual LANS (VLANS), Domain Name Service, (DNS) Dynamic Host Configuration Protocol. (DHCP).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Must be proficient in the use of Microsoft Office suite of programs, including Excel, Word and Visio.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Demonstrated ability to work effectively with others using interpersonal skills and self-awareness; manages interactions with others in a manner that is constructive, engaging and encourages a team spirit within Telecommunications/Network Services.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Demonstrated verbal and written communication skills along with the ability to effectively interact with a diverse group of individuals.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Interact with people in a professional manner, find solutions for customers with assistance from others; be part of a delivery team.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Ability to learn new technology quickly and provide good customer support.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Ability to generate successful approaches to addressing problems that arise each day; works with other Telecom staff to operationalize these approaches.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Ability to build relationships with clients; know how to collect requirements and document-use cases and processes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Takes initiative to learn the environment, understand the systems, internal ITS process and procedures.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Demonstrated ability to manage multiple projects simultaneously, and prioritize their tasks with efficient resource allocation, while maintaining the flexibility to adapt to changing workflows.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Ability to apply time management skills and manage your own projects with minimal supervision.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Ability to work nights and/or weekends occasionally to assist with system upgrades.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Strong customer service skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E* Strong organizational skills and attention to detail.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3EPreferred Skills %26amp; Abilities:%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22line-height: 106%;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 106%;%22%3E* Experience with configuring and maintaining VoIP gateways.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22line-height: 106%;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 106%;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EThis position is assigned a Hybrid arrangement%26nbsp;%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22line-height: 115%;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3ETemple University%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 115%;%22%3E is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3ECompliance Statement:%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 115%;%22%3E In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3ETemple University%27s Annual Security and Fire Safety Report%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 115%;%22%3E contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report You may request a copy of the report by calling Temple University%26rsquo;s Campus Safety Services at 215- 204-7900.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EBecome a part of the Temple family and you will have access to the following:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EFull medical, dental, vision coverage%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EPaid time off %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3E11 Paid Holidays %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3ETuition remission - eligible employees and their dependents can obtain a degree TUITION FREE %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EA generous retirement plan and so much more!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3ET Grade: T27%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3ESalary Range: %2458,850 - %2485,000%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3EA variety of important factors are reviewed by HR when considering salary, including job duties, the applicant%26rsquo;s education and experience, all relevant internal equity considerations, department budget, and funding source.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Candidarsi ora