Hybrid Student Pride Center Assistant I presso University Student Union

UNIVERSITY STUDENT UNION
CALIFORNIA STATE UNIVERSITY, NORTHRIDGE
STUDENT ASSISTANT EMPLOYEE JOB DESCRIPTION

JOB DESCRIPTION: 

Under the supervision of the Pride Center Supervisor, the Student Pride Center Assistant I is responsible for serving as the point-of-contact for the Pride Center, including but not limited to welcoming guests, answering questions, providing support, information, and resources of LGBTQIA2S+ (Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, Asexual, Two-Spirited) events and services to students and guest.

JOB DUTIES:

·         Answer questions and share information relative to the events and services provided by the Pride Center, as well as external resources available in the local LGBTQIA2S+ communities

·         Provide excellent customer service by greeting guests and creating a welcoming environment in the Pride Center

·         Support and maintain partnerships and professional working relationships with Univeristy Student Union (USU) staff, students, volunteers, university departments, faculty, and clubs and organizations

·         Promote Pride Center resources, events, and services through outreach and tabling

·         Support in ensuring the front desk and the Pride Center facility are clean and organized

·         Attend staff meetings and one-on-one meetings with supervisor

·         Assist with the execution of all Pride Center programs and events

·         Conduct customer and building counts

·         Provids general office support including but not limited to answering telephones, taking messages, performing simple to complex typing, filing, photocopying, faxing and mailing

·         Performs other related duties as assigned

QUALIFICATIONS:

EDUCATION

·         Must be a currently enrolled CSUN student

EXPERIENCE

·         Previous related experience and/or specialized education not required

KNOWLEDGE, SKILLS, AND ABILITIES:

·         Ability to be detailed oriented, self-motivated, and possess initiative

·         Ability or ability to learn to serve as a resource and role model to peers and guest

·         Establish or learn to establish computer skills e.g. Word, Excel, PowerPoint, Internet, Teams, etc.

·         Ability or ability to learn verbal and written communication skills

·         Ability to receive feedback and make appropriate changes as required

·         Ability or ability to learn to effectively coordinate multiple tasks, adhere to deadlines, follow directions, utilize time efficiently, and maintain productivity without immediate supervision

·         Ability to work in a culturally diverse, ethnically pluralistic environment

·         Establish or learn to establish customer service skills

In conjunction with this position, the Student Pride Center Assistant I will have the opportunity to learn, develop, and acquire the following transferable skills:

INTERPERSONAL

·         Communication: The ability to effectively give and receive information.

·         Customer Service: Displays positive attitudes and behaviors, which demonstrates an awareness and willingness to respond to customer’s needs, requirements, and expectations.

·         Diversity & Inclusion: Recognizes diverse cultural practices, customs, values, and norms of an individual or group in order to promote diversity and inclusion within the organization.

·         Impact: Makes a favorable impression that encourages, supports, and influences individual, group, and organizational needs.

ADMINISTRATIVE

·         Attention to Detail: Thoroughness in accomplishing a task through monitoring and checking work efficiently.

·         Clerical: Relating to work in an office, especially routine documentation and administrative tasks such as filing, data entry, appointment scheduling, etc.

·         Time Management: The process of managing one's time effectively and productively to complete multiple assigned tasks.

SUPERVISION:

Supervision is provided by the Pride Center Supervisor

TYPICAL WORKING CONDITIONS:

Work is primarily performed in a temperature-controlled office environment. Work is occasionally performed outdoors, in different climactic conditions. Daily contact with members of the campus community, including students, faculty, staff, administrators and guests, is required. In addition to regularly assigned work schedule Monday-Friday, must possess an ability and willingness to work some weekends, academic interim, and break periods as needed; must be flexible, adaptable, and readily able to adjust to changes in work environment.

APPLICATION PROCEDURE:

Apply online at www.csun.edu/usu/jobs

Applications from CSUN students including first time, transfer, international, work study, LGBTQIA2S+, and Veterans are welcome and encouraged.

The University Student Union at California State University, Northridge is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Human Resources.