Hybrid Loan Support Officer I presso TASI Bank

Situation or Department Goal – Describe the obstacles or problems that the candidate will solve. 

• The Loan Support Officer will play a critical role in identifying and resolving potential issues in the bank’s Loan Subsystem.   
• One of the key responsibilities will be to conduct regular testing and evaluation of all Loan Product Types.   
• The candidate will be tasked with ensuring that interest accruals, transaction postings, and all monitoring codes are processed accurately, with no negative accruals impacting the loan’s term.   

Obstacles – Describe the challenges that the candidate will likely deal with 

• Time Management ‐ Adhering to multiple deadlines throughout the day, such as reviewing daily, weekly, and monthly reports, can be demanding and require strong time management skills.
• Multitasking – The candidate will need to manage various tasks simultaneously while maintaining focus and attention to detail, ensuring that no task is overlooked.
• Prioritization – A strong understanding of responsibilities and the ability to prioritize tasks effectively will be crucial in managing workload and maintaining productivity when dealing with high volumes of work.
• Attention to Detail – The candidate must demonstrate precision and accuracy in evaluating loan transactions, identifying discrepancies or errors that could affect loan operations.  This will be essential in safeguarding the bank against inaccuracies and preventing customer complaints related to interest calculations. 

Actions – What actions will need to be taken to accomplish the goal or solve the problem? 

• Demonstrate control and confidence: Ensure tasks are completed accurately and efficiently, showcasing control and confidence in all aspects of the role.
• Maintain Compliance: Consistently adhere to the bank’s Policies and Procedures, ensuring that all duties and responsibilities are performed in full compliance.
• Critical Thinking: Apply strong critical thinking skills to analyze complex situations, make informed decisions, and resolve any discrepancies or issues that arise.

Results – What are the measurable/quantifiable results required? What results define success? 

• Accuracy of Loan Transactions: Ensure 100% accuracy in loan processing, with no discrepancies in interest accruals, transaction postings, or customer‐facing records.
• Timely Completion of Tasks: Meet or exceed deadlines for reviewing daily, weekly, and monthly reports, ensuring all tasks are completed on time to maintain operational efficiency.
• Compliance Adherence: Achieve 100% compliance with the bank’s policies, procedures, and regulatory requirements. This includes ensuring that all loan transactions and documentation meet legal and institutional standards.
• Customer Satisfaction: Maintain a high level of customer satisfaction by addressing concerns promptly and professionally, aiming for a target customer satisfaction rate (e.g., 95% or higher) in feedback surveys.
• Error Reduction: Identify and resolve discrepancies or issues before they affect the bank's financial operations, resulting in a measurable reduction in errors or complaints related to loan transactions.
• Team Collaboration and Performance: Actively contribute to team goals, including improving efficiency or streamlining processes, with measurable improvements in team performance or customer service metrics.

Category of Essential Functions & Task

FLSA Class

% Time

Manage the Relationship

Exempt

15%

• Manage all communication with internal departments to facilitate all aspects of loan processes.
• Provides general support/assistance/coverage when requested
• Participate in company/department/team meetings as required by sharing ideas and insights as requested.

Manage the Experience

Exempt

15%

• Demonstrate brand behaviors through daily interactions with management, colleagues, and internal and external customers.
• Always uphold professionalism, promote a good work environment at its utmost to provide quality service to our customers and co-workers.  
• Represent/participate in Bank sponsored events and community outreach programs.

Manage the Business/Transactions

Exempt

40%

• Process loan applications / documentation and ensure they meet all approval criteria as well as follow all bank policies and procedures
• Maintain and update account records
• Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.
• Process monetary transfers ensuring accuracy and safeguarding customer data by following bank processes
• Maintain clearing and bank control accounts and ensure outstanding items are cleared daily, reconciled and in balance.
• Conduct periodic review of the Annual Escrow Analysis Statement and Ready Reserve and all other notice or statements to ensure information is correct and delivered to customer(s) in a timely manner.
• Conduct Monthly Certification and new loan reviews. 
• Assist during audit by providing required documentation and ad hoc items as requested by the auditors
• Assist in various projects that is essential in keeping up with the requirements in meeting the needs of our organization
• Complete other assigned duties/tasks and projects to meet the needs of the department or business.

Manage/Mitigate the Risk

Exempt

30%

• Update job knowledge on types of loans and other financial services
• Assess various work functions to make efficient and take preventive measures to decrease cost and avoid potential losses. 
• Conduct periodic testing and evaluation of banks Loan Subsystem for all Loan Product Types to ensure interest accruals, and transaction postings and all other monitoring codes are accurately processed.
• Ensure compliance of duties and responsibilities to make certain it is being performed in accordance to banks Policy and Procedures (UPM). 
• Ensure confidentiality is maintained at all times.
• Complete all bank mandated training as required

FLSA Categorization 

FLSA Class

100%