Hybrid Service Delivery Technician presso Autocab

Service Delivery Technician

Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace? 

ABOUT US

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further. 

We do this by creating award-winning software and working with our customers and employees to produce solutions that work. 

We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.

RESPONSIBILITIES

As a Service Delivery Technician, you’ll be joining our expanding Operations team at Autocab. The successful candidate will make up part of our Service Delivery team, responsible for delivering the latest technology to our customers.  

As part of the role, they will ensure all software updates have been successful, provide training and communicate any software changes to customers directly. Excellent time management skills and the ability to meet deadlines are a must.  

For the right candidate this is an exciting and challenging role, with varied working opportunities. 

• The successful candidate will build a good rapport with customers and demonstrate the ability to work effectively in a fast-paced environment.  
• Management and delivery of software updates to customers
• Installation of software updates on client sites.
• Training customers on new software features.
• Liaising with customers.
• Managing own time effectively.
• Liaising with other departments.
• Monitor team mailbox and deal with enquiries.

QUALIFICATIONS

We’d love to hear from you if you meet the criteria below:

• Degree educated or a minimum of 3+ years in a customer facing technical role.
• Excellent teamworking and communication skills.
• The ability to listen and interpret the customers issues.
• Strong problem-solving skills.
• Attention to detail and the ability to manage multiple tasks.
• Excellent organisational and time management skills.
• Proficient in Microsoft word and excel.
• Demonstrate proficiency in Spanish or Portuguese

WHAT WE CAN OFFER YOU

CORE WORKING HOURS

• 
  9am - 5pm, Monday – Friday
  
• 
  Hybrid working model – our collab days are Wednesdays, Thursdays and alternate Tuesdays

BENEFITS

From day one:

• 25 days’ holiday (plus bank holidays) per annum
  
• Company pension scheme with Royal London
• Life Assurance - 24/7 life cover, 2x your basic salary
  
• Bonusly reward and recognition platform 
• Monthly Uber Eats vouchers
• Free breakfast on office days
• 24/7 confidentialEmployee Assistance Programme  
• Access to Help@Hand which provides virtual GP, physio and mental health support services
• Office social area, which includes pool, foosball, and table tennis tables
  

After passing probation:

• Medical insurance with Vitality
• Subsidised travel scheme to commute into the office
• L&D Scheme to offer further qualifications, courses and training
• Work from Anywhere scheme: Up to 4 weeks available per annum to work from anywhere in the world
• Enhanced leave policies including family leave and sickness leave

ABOUT OUR VALUES

We have five core values which we live and breathe by. These go way beyond a list;
they’re
baked into the fabric of our interactions and are used to drive growth across our business.

You will need to:

• Be customer centric; putting customers first, valuing their opinions and listening to their feedback. 
• Adopt a collaborative approach to working; have strong team working and listening skills to help yourself, your team, and Autocab. 
• Have a flexible approach to your work; have an adaptable mind set, be a proactive problem solver and think outside the box. 
• Have a passionate and personable nature; be creative and confident in your work. Comfortable with building rapport with customers and the team. 
• Have a straight up style of communication by being transparent, honest and clear in everything you do.
  

If you are looking for a new challenge and keen to make a difference, come and join the Autocab team.