SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
As our IT specialist, it is your job to take ownership of all the IT groundwork support. You will assist the Information Technology team with all aspects of technical support and be the office ‘go-toʼ person for IT needs. This includes, but not limited to user support, computer setup, maintenance and service, assisting with networking maintenance and all other important technology needs we have here at SafetyCulture.
Role Responsibilities:
Support all groundwork IT tasks across our Australian and international offices
Provide a high level of customer service while supporting staff in a fast-paced environment.
Support includes, but is not limited to, Macs (primarily), PCs, audiovisual equipment and the variety of SaaS offerings SafetyCulture leverages in its operation.
Maintain support history by recording all requests in Global IT and Facilities Support Desk; analyse and present support data to proactively identify improvement opportunities IT
Assist in preparing and deploying MacBooks and PC's for staff, including imaging and redeployment
Ability to use Kandji and Microsoft Intune Apple/Windows MDM) or willingness to learn/ upskill in the use of this software will be crucial to the success of this role
Willingness to take on feedback from your customers and implement solutions to continuously improve usage of IT services
Ability to diagnose and resolve hardware and software issues liaising with external vendors for purchasing, repairs and support
Willing to provide on-site technical support at events, including team stand-ups, product demos and internal events
Communicate frequently with end users as well as with global teams.
Document and update technology related instructions/procedures/knowledge articles
Passionate about making your customers happy and owning their experience with technology
Role Requirements/Experience Needed:
Mac OS and Google Suite experience is a key selection criterion for the role
Experience with Kandji and Microsoft Intune is highly desired
Okta experience desirable
Experience with Workato and integrations desirable
Experience troubleshooting Apple and Windows platforms, including hardware and software issues, maintenance and deployment of devices
SaaS access and SSO provisioning experience
Network troubleshooting and managed network experience with Cisco Meraki or similar is desirable
Atlassian, Confluence and Jira experience preferred
Experience effectively communicating and presenting technical concepts to management, peer group and staff
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Lifting/moving equipment is required
Some out of hours work and travel will be required
Key Competencies:
Passion for IT and a desire to do more than just “keep the lights on”.
Focus on excellent customer service and needs of the entire SafetyCulture user base.
Strong communication skills.
Displays self-starting attitude, resourcefulness and professionalism.
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience and the ability to handle constantly evolving environments.
Communicates effectively with the management groups, technical staff and non-technical staff.
Able to work independently as well as in a team environment, exercising sound judgment and initiative.
Demonstrates strong ability to identify, analyse and solve problems.
Focuses on continuous learning to further IT knowledge and career development.
Meticulous attention to detail.
Ability to challenge established procedures/standards
More than a job:
Equity with high growth potential and a competitive salary
401k
Generous Medical Insurance plans
Wellbeing initiatives such as subsidized fitness programs, EAP services
Paid Parental Leave
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Quarterly celebrations and team events
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify
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