Hybrid CSR presso CVP

🌟 Join Our Veterinary Team as a Client Service Representative! 🌟

Are you passionate about helping people and their pets? Do you thrive in a fast-paced environment and take pride in providing outstanding customer service? If so, we want to meet you!

We're looking for a Client Service Representative (CSR) who will be the warm, welcoming face and friendly voice of our veterinary practice. In this role, you'll play a vital part in creating positive experiences for both pets and their people — from the first phone call to the final farewell at checkout.

🐾 What You’ll Be Doing:

You’ll wear many hats throughout the day, including:

• 📞 Answering a high volume of incoming calls with professionalism and compassion

• 📅 Scheduling and confirming appointments

• 💊 Handling prescription requests (in person, over the phone, and via fax)

• 🖥️ Updating electronic patient records and uploading medical files/images

• 💳 Checking in/out patients and managing payments

• 💬 Collaborating with doctors and technicians to support client needs

• 📚 Educating pet owners about our products, and services

💡 Our Ideal Candidate:

You're someone who:

• Goes the extra mile to delight clients, not just satisfy them

• Has a friendly, upbeat personality and enjoys connecting with people

• Thrives in a multitasking environment and is eager to learn new things

• Stays calm and collected under pressure, with a healthy dose of empathy

• Understands the emotional nature of veterinary care and handles it with grace

• Is tech-savvy and familiar with tools like Microsoft Outlook and Word

• Can adapt to busy days or slower moments with equal enthusiasm

• Brings strong problem-solving and time-management skills to the table

🎁 What We Offer:

In return for your hard work and dedication, we provide:

• A competitive salary

• Employee discounts on veterinary services for your pets

• A supportive and collaborative work environment

• Benefits available for both part-time and full-time positions (details discussed during the interview)

If you’re excited to bring your energy, empathy, and customer service skills to a team that truly cares — we’d love to hear from you!