- Ufficio in Cape Town
Supports the successful execution of all end-to-end SPV activities for TMF’s clients, ensuring client setups are completed in a timely and accurate manner in line with the Companies Act 2014;Works closely with other teams in TMF Ireland, including but not limited to, the Entity Management, CMS Transaction Review and Client Accounting teams; Builds relationships with clients whilst enhancing TMF’s strong reputation in the CMS services space with tax advisors, banks, custodians, lawyers and other key partners;Ensure accurate and concise communications with clients, seeking support from the Client Account Manager if required;Draft and self-review set-up/boarding documents including local filings, tax registrations and classifications before validating with the Client Account Manager;Adhere to TMF internal procedures and ensure compliance with TMF’s Risk and Control framework and processes. This includes ensuring the 4 eye principle is always followed;Assist with the co-ordination and resolution of Customer Due Diligence (CDD) queries;Make suggestions for continuous improvement, challenging the status quo;Ensure TMF internal AML compliance procedures are complied with in full and in a timely manner;Ensure all client data is managed with integrity and maintained correctly;Ensure successful delivery of client work with accuracy and completeness;Work under the direction of a Client Account Manager ensuring work is delivered on time;Ensure TMF meets our obligations to clients, providing all SPV setup services needed to effectively close a transaction within required timelines;Provide exceptional customer service whilst being decisive, firm and empathetic with customers;Ensure customer complaints are escalated to the Client Account Manager within 24 hours; andAssist in business development and identify opportunities for cross-selling and up-selling of other company services, or billing for out of scope items.
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