Hybrid Team Leader - Collections - Bangalore (Work from Office) presso Transworld Systems Inc.

Overview:

*Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift 

Compensation: INR ( LPA)

 

Work Location: This is a Work from Office position and location is Bangalore at

 

3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103

 

Build Your Future! Come join our thriving team as Team Leader, Operations! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the dialer operations.

 

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Shift Allowance
• Comprehensive benefits package available: including medical insurance, paid time off and paid
  holidays!
• Transport facility (Depends on policy and shift)

Team Leaders – Operations reporting to the Asst. Manager - Operations, is responsible for inspiring a
team of Specialists to achieve their goals by coaching, training, and development. He/she should be
effective in making the work rewarding and excel at recognizing accomplishments. He/she should be an effective negotiator, results oriented, demonstrate enthusiasm, resilience under stress with a strong will to WIN. He/she must have the ability to effectively communicate verbally as well as in writing. Must possess an innovative mindset and be able to think through challenging situations. He/she should be extreme flexibility in work schedules based on business needs.

 

Responsibilities:

• Responsible for the oversight and daily management of a team of collectors up to 15
• Assigns and schedules work assignments for Collection department personnel
• Ability to effectively teach strong negotiation and decision-making skills ensuring profitably while
  maximizing recovery of outstanding balances, documents or resolving escalations
• Establishes department productivity standards utilizing statistical reports and measures collection
  activities, work flows, and procedures to ensure maximum efficiency and quality
• Monitor collection calls to ensure compliance to all laws, rules, regulations, policies, procedures
  and internal controls
• Identify, train and mentor team members to ensure highest possible levels of performance and
  professional development
• Perform regular reviews of team members’ account workmanship and performance to ensure
  compliance with all policies and regulations including administering regular performance reviews
• Assume responsibilities for collection escalations, proper follow up by the team members
• Administers proper recognition, performance plans and disciplinary action, in accordance with
  company policy and procedures
• Ability to work independently with minimal supervision and as part of a team effort with solid
  relationship skills.
• Proven ability to work with cross-functional teams.
• Display highest level of integrity when dealing with customers/employees and processes

Qualifications:

Qualification Requirements

• Educational Requirement – Preferably a Graduate or above
• Relevant Experience - 2-3 Years (Credit Card collection)
• BPO Experience – 3-4 Years (Third Party Collection experience, worked with delinquent accounts)
• 2 years of Work experience as Team Lead
• Supervisory experience preferred

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

 

 

INDJOBS

Posted Salary Range:INR ₨800,000.00 - INR ₨1,000,000.00 /Yr. Candidarsi ora