CLIENT RELATIONSHIP MANAGEMENT (Weighting 50%)

Client Engagement

• Engage with clients, prospects, and leads to provide updates, address inquiries, and nurture relationships.
• Establish and nurture long-term client relationships, providing valuable insights and solutions.
• Conduct needs assessments, arrange client meetings, and tailor engagement strategies.
• Address client concerns promptly, maintain accurate client records, and implement retention strategies.
• Collaborate with cross-functional teams to ensure a seamless client experience and share client insights.
• Conduct post-job meetings, gather feedback, and use insights to improve service delivery.
• Attend any scheduled customer meetings for both new and existing customers.
• Act as the Startec representative, providing customer-facing messaging and proposals.

Inside Sales

• Review incoming RFQ opportunities and assess the relevance to Startec offerings.
• Log all activities related to new leads in the CRM tool.
• Gather customer feedback and share with the Management team.

BUSINESS DEVELOPMENT (Weighting 50%)

Sales Coordination

• Collaborate closely with the sales administrator to coordinate sales efforts and maintain communication on ongoing activities and opportunities.
• Work with the sales team to prepare and deliver sales presentations, incorporating marketing materials effectively.
• Prepare and deliver quotations and proposals, renew existing agreements, and negotiate contracts.
• Actively pursue new business development opportunities and maintain a well-organized pipeline.
• Collaborate with service coordinators and mechanics to ensure smooth project execution.

Operations Management

• Monitor industry trends, conduct competitive analysis, and identify opportunities to differentiate services.
• Oversee service agreements and maintenance projects to ensure quality and client satisfaction.

• Journeyman Refrigeration Mechanic (or equivalent) with experience in recreational and ammonia service or gas field work or both.
• Minimum 5+ years of working experience in the skilled trades industry
• At least 5 years of experience in a sales-related role is considered an asset.
• Extensive technical knowledge of refrigeration systems, components, and products.
• Strong grasp of HVAC-R principles including energy-efficient solutions, and environmental regulations.
• Excellent organizational skills with a keen attention to detail, particularly in managing documentation.
• Proven success in achieving sales targets and building long-term client relationships.
• Exceptional communication skills, both written and verbal, with the ability to convey complex technical information to non-technical audiences.
• Proficient with CRM systems and the MS Office Suite (Word, Excel, Outlook, etc.).
• Willingness to travel occasionally for client site visits and industry events.
• Valid driver's license and access to reliable transportation.