Hybrid Product and Platforms Lead presso Blood Cancer UK
Blood Cancer UK · London, Regno Unito · Hybrid
- Professional
- Ufficio in London
We are looking for an experienced Product and Platforms Lead to head up the team responsible for our core digital and data platforms - including the CRM, website and other key systems. These platforms are critical to how people access support, engage with our work and how teams deliver services across the charity.
You will set the technical strategy, ensuring platforms are well-integrated, user-focused, high-performing and aligned with organisational priorities. You’ll also play a key role in exploring how emerging technologies, such as AI, could enhance our platforms and services over time. This role plays a vital role in enabling our strategy by making sure our systems support effective, joined-up and responsive ways of working.
The Product and Platforms Lead also holds responsibility as the charity’s named Data Protection Officer (DPO), providing leadership on data privacy, compliance and information governance.
Our culture and benefits package are award winning, and our staff survey tells us that we’re a great place to work. Office attendance is flexible and based on the requirements of the role. We expect an average of one day a month in our London office, depending on business needs.
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved. We’ve been working to beat blood cancer for over 50 years, and we won’t stop until we do. Be a part of our story and help us change the world.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
Key Responsibilities
MAIN ACCOUNTABILITIES
- Set and maintain the technical vision and roadmap for Blood Cancer UK’s digital and data platforms, ensuring alignment with organisational goals and user needs.
- Identify and assess emerging technologies, including AI, that could improve platform capability, personalisation or user experience, and work with colleagues to test their potential in a safe, strategic way.
- Oversee the development and integration of digital and data systems.
- Act as senior decision-maker for platform architecture and product direction.
- Lead and develop a team of product owners, supporting effective backlog management, prioritisation and continuous improvement cycles.
- Manage relationships with external technology partners, freelancers and agencies - ensuring quality, delivery, and value for money.
- Ensure all platforms meet high standards of accessibility, GDPR compliance, security, uptime and performance.
- Serve as the organisation’s Data Protection Officer (DPO), leading on data privacy, compliance and information governance.
- Promote platform governance best practices, including roadmap visibility and prioritisation frameworks.
- Manage platform budgets and reporting, ensuring cost-effectiveness and strategic alignment.
- Act as a strategic partner across the charity, advising colleagues on platform-related risks, opportunities and trade-offs.
- Manage, lead and develop the product and platforms team to ensure excellent levels of engagement and performance and that objectives are achieved.
All employees at Blood Cancer UK promote the organisation’s vision, mission and core values and are committed to actively promoting equality, diversity and inclusivity. This includes attending and assisting at Blood Cancer UK events and activities as required, including occasional evening and weekend work. All employees are expected to follow Blood Cancer UK’s policies and procedures and do any reasonable thing required by their manager.
Skills Knowledge and Expertise
Skills
- Strong strategic thinking and problem-solving skills, with the ability to make confident decisions in complex, fast-moving environments.
- Skilled at setting product and platform direction that balances user needs, technical sustainability and organisational priorities.
- Clear and credible communicator, able to build trust with both technical and non-technical audiences.
Knowledge
- Strong understanding of digital and data platform architecture, including CRM, CMS, data pipelines and API-led integrations.
- Strategic awareness of digital governance, compliance and risk management — particularly in regulated environments including GDPR.
- Practical understanding of user-centred design and accessibility, and how to embed these principles in platform development.
- Awareness of emerging technology trends and their potential to support a mission-led organisation.
Experience
- Experience leading digital platform strategy, product development and integration at an organisational level.
- Demonstrated success in setting and delivering product roadmaps, and in shaping platform evolution through the integration of emerging technologies to support strategic goals and evolving user needs.
- Track record of managing external partners and in-house teams to deliver sustainable platform improvements.
