Hybrid Audit & Operations Coordinator presso DMC Healthcare
DMC Healthcare · London, Regno Unito · Hybrid
- Junior
- Ufficio in London
The Person
We are seeking an Audit & Operations Coordinator who thrives in a fast-paced, dynamic environment. You should be passionate about contributing to DMC Imaging's service development across both our Radiology Service Team and the organisation more widely, enabling you to be involved in the decisions that affect our service delivery.
You’ll work closely with both clients and radiologists to answer queries and problem-solve. If you are proactive, adaptable, and enjoy variety in your work, you’ll fit right in.
The Role
As an Audit & Operations Coordinator, you will be responsible for undertaking a wide range of administrative duties which includes allocation of studies to radiologists; ensuring all information is managed correctly; logging of activities; liaising with clients and following up accordingly. You will act as the main point of contact and be responsible for the dissemination of information, messages and enquiries for the radiologist team, working with multidisciplinary team members, other health professionals, and staff.
Main Duties & Responsibilities
Core functions, but not limited to:
- Managing and maintaining the audit process by liaising between the medical director, clinicians and clients
- Allocate studies in line with clients’ service level agreement (SLA) and radiologists’ skill mix and availability
- Maintain accurate client activity and audit logs
- Deal with administrative queries and requests from clients and act as a liaison with the clinicians, as necessary
- Respond to all client and radiologist queries and requests
- To uphold and deliver excellent customer care and service to all who contact DMC Imaging.
- Ensure reports are in line with turnaround time requirements
- Collaborate within operations team to ensure smooth transition and coverage of all work
- Action tasks set by radiologists via our systems and email
- Support clients and radiologists with Picture Archiving and Communication Systems (PACS) training and issues
- Strong communication with clinicians and colleagues
- Attendance to meetings and education sessions as required by the business
- Taking on ad-hoc tasks and operational projects, as requested
Qualifications and Experience
Essential:
Skills
- Quick and effective problem-solving skills, especially in high-pressure situations
- Ability to make informed decisions to address issues promptly and efficiently
- Demonstrated ability to collaborate and work cohesively with diverse teams and professionals
- A customer-centric approach with a focus on providing exceptional service to clients and clinicians
Communication and Organisational Skills
- Excellent verbal and written communication skills
- Strong ability to interact with clients, radiologists, technologists, and other professionals to facilitate smooth workflows and promptly address any issues
- Highly organized with the ability to prioritise tasks efficiently
- Capability to manage multiple clients and maintain accuracy and attention to detail
- Strong commitment to maintaining high-quality standards and meeting turnaround time.
Preferred:
Experience
- Experience in healthcare administration or radiology department management, preferably with exposure to teleradiology operations
- Demonstrated understanding of radiology imaging modalities, protocols, and procedures (education will also be provided)
Knowledge and Technical Ability
- Proficiency in understanding teleradiology software (i.e., PACS)
Qualification and Training
- Bachelor’s degree preferred Service and operational background
Employee Benefits
- 20 days of annual leave, in addition to bank holidays (increasing with length of service)
- Access to NHS Discount Scheme
- Career progression opportunities within a growing organisation
- A collaborative and inclusive team culture across clinical and technical functions
