The MBTA is (finally!) modernizing the digital screens and public address system that provide train and bus arrival information throughout the subway system. This major, multi-year modernization effort will upgrade core, rider-facing digital infrastructure, improving the daily experience of hundreds of thousands of riders—and make this complex technology system more modular, more reliable, and more secure in the process.
We’re looking for a Project Manager/Analyst to ensure the success of the 1-2 year design phase that’s about to kick-off. The core work will be performed by a consultant team with expertise in acoustics, engineering design, and other relevant subject areas. We’re looking for someone to manage this work, providing the daily oversight and internal MBTA coordination required to make the work as efficient and effective as possible. You’ll be a great fit if understanding the complexities of up to 100 MBTA stations, the needs of key internal stakeholders like Safety & System-Wide Accessibility, and the complex regulations governing MBTA facilities sounds like an exciting challenge.
This is a contract position with a fixed term of 18 months. The position may be extended past that initial, 18-month term if the design phase ends up taking longer than anticipated.
About this role:
As a Project Manager/Analyst in the Technology Innovation Department, you will be the bridge between in-house technology staff, key internal departments that have a stake in the modernization of rider-facing infrastructure, and our design consultant. Successfully delivering this critical phase of the modernization program within a complex government agency like the MBTA will require a wide range of skills. One day you might be wearing a safety vest, studying a complex station’s layout and sketching proposals; the next you might be facilitating working group discussions and sharing updates with senior executives.
This job requires:
Attention to detail: A modernization program at 100 stations is akin to 100 different projects, each with their own challenges, constraints, and complexities. You’ll need to be relentlessly organized and on top of station-specific details.
Communication skills: TID is a cross-functional team within a large, complex public agency. Succeeding in this role will mean being able to speak the languages of construction, architecture, accessibility, safety, transit operations, IT, and user experience—maybe allin the same day. It will require writing with clarityon a daily basis—and finding creative ways to communicate ideas with different audiences.
Principal duties and responsibilities:
Be TID’s subject matter expert for stations
Join the consultant on site visits, becoming intimately familiar with each station
Review consultant plans and provide critical assessments of the consultant’s proposed locations for digital screens, speakers, wiring paths, and more
Interface with internal MBTA departments to ensure that all requirements are considered in the consultant’s work—electrical, signals/communication, safety, accessibility, and more
Manage the consultant’s work
Coordinate weekly meetings, ensuring that records are kept and key decisions are logged
Lead knowledge management of what will likely be a document-heavy project, with plansets, transmittals, and changelogs for each station
Identify risks to the project’s scope and timeline, advocating for the prioritization of critical path work
Stakeholder engagement & coordination
Build and maintain relationships with key MBTA departments that make up the project’s working group
Coordinate periodic meetingsand provide regular updates, ensuring alignment and transparency
Understand and collate stakeholders’ needs, representing them to the consultant on a continuous basis
Work experience guidelines (minimum education)
Formal education in project management, urban planning, architecture, engineering, construction or a related field (this could be a college degree, a bootcamp, a certificate program, or something else entirely).
Location:
This role will be hybrid. It's an 18 month contract to start.
As a contracted role for the MBTA, we are only able to employ people living in the following states - ME, MA, NH, RI, and VT.
At this time, we are only able to hire US residents who will reside in the US for the duration of their employment
Compensation:
Pay rate range is $65 - $88 per hour (W-2), up to 1880 hours per year.
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