Hybrid Health Unit Coordinator - Surgical ICU presso Cleveland Clinic

Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. As a proud recipient of the Vizient, Inc.'s Bernard A. Birnbaum, MD, Quality Leadership Award, Medina Hospital is known for its excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Medina Hospital has also been recognized for its commitment to creating a positive environment that empowers and engages staff by the American Nurses Credentialing Center. Here, you can build a rewarding, lifelong career while receiving endless support and encouragement.  

Medina Hospital’s Surgical Intensive Care Unit (SICU) offers newlyrenovated patient beds, state-of-the-art technical equipment and top-quality patient care. As a Health Unit Coordinator on this unit, you will be responsible for providing a high level of customer service to patients, families, visitors and other caregivers to promote and support positive patient experiences. You will also perform administrative and clerical duties to ensure efficient operational flow in their assigned department. You will thrive in a fast-paced healthcare environment, offering beneficial knowledge in critical care and other medical services you can use throughout your career.

This position provides opportunities for growth, including tuition reimbursement, resources and classes through MyLearning to learn and grow, a fulfilling career and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

A caregiver in this role works evenings from 3:00 p.m. – 11:30 p.m.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.  

• Respond to patient call lights and make rounds.   

• Assist with processing patient admissions, transfers and discharges.  

• Assist patients and families with wayfinding and directing them to available resources.  

• Assemble and maintain patient medical records and other documents related to patient care.  

• Handle various computer tasks, such as updating schedules and managing patient information.

• Coordinate and send out pages to physicians, especially during emergencies like traumas and strokes

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED  

• One year of experience in a customer service-related role  

• Experience with typing, computer training or equivalent coursework  

Preferred qualifications for the ideal future caregiver include:  

• College degree  

• Microsoft Office experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/