NOTE: We are seeking candidates to be based in Peru. Preference will be given to candidates who are legally authorized to work in Peru and have a strong understanding of the local market, culture, or language, as these are integral to the role's success.The hours for this role are 12-9pm ESTPosition OverviewReporting to the Operations Manager, and as an integral part of Questel’s Language Solutions Team, this role is responsible to provide support to the Operations and Sales teams by managing various aspects of the translation lifecycle, assisting with new requests, and processing new orders.Principal Duties & Responsibilities - Assist operations team with launching new projects
- Initiate tasks for rush requests
- Pre-process files before delivery to the translator, ensuring that the translator receives complete, organized files
- Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers
- Source translation teams, administer tasks and monitor progress on behalf of the project manager
- Prepare final delivery packages
- Maintain accurate, up-to-date project records
- Collaborate with operations team to ensure client specifications are met
- Manage project resources
- Support operations team with other tasks, as needed, such as importing/exporting files
- Monitor assigned projects to ensure all projects have been accepted by vendors
- Monitor group inboxes and assign an email to appropriate personnel
- Report unaccepted/unassigned projects to department managers
- Assist with feasibility requests
- Manage projects end-to-end that meet or exceed client requirements
- Work on special projects and other duties as assigned by management
Qualifications & SkillsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.Education and Experience: Bachelor’s degree or equivalent work experience. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities: - Proficient in all Microsoft Office applications
- Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness
- Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning
- Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
- Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner
- Able to deal with frequent changes, delays, interruptions, and unexpected events
- Strong ability to multitask, prioritize, and work independently with minimal supervision
- Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions
- Previous internship or experience in a fast-paced office setting
- Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
- Fluent in English
- Fluency in another language, other than English, is preferred but not required
Supervision ReceivedSupervision is provided by the Operations ManagerSupervision ExercisedNo direct reportsPhysical/Sensory/Mental DemandsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. - Consistently operating a computer and other office productivity machinery
- Remembering names and details
- Maintains confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients
Additional RequirementsVerification of identity and criminal records checkDisclaimerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Questel is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
