Product Manager Special Programs Management
Remote
Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.
We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.
We are looking for an enthusiastic, experienced, and highly driven Product Manager to lead our Special Programs Management solutions in New York and New Jersey. These solutions help educators efficiently and effectively serve their students with special needs. You would help steer the solution roadmap and drive all components from ideation through design, deployment, and operations while working in an exciting, fast-paced, agile environment.
This role reports to the Group Product Manager, Special Programs Management and works closely with Development, Architecture, UX Design, Sales, Customer Success, and Strategic Partners to deliver solutions that simplify the daily work life of the front line of education.
What a Product Manager does at Frontline Education:
- Lives in the software product backlog, owning, creating, refining, and prioritizing business requirements
- Collaborates with multiple scrum teams to estimate, groom, and plan for the highest priority features
- Participates in backlog grooming and prioritization and recurring scrum ceremonies, including stand-ups and retrospectives
- Conducts customer validation sessions to ensure prioritized features meet customer needs
- Provides support, decision-making, and validation during design and development
- Ensures requirements, project status, and release notes are properly documented
- Trains and supports internal stakeholders on existing, under development, and new feature/function
- Works collaboratively with the Frontline product teams to support product vision and strategy
- Communicates with clarity across multiple stakeholders, collaborates with business partners and development teams, to provides support in companywide decisions
- Informs on plans, status, and progress against key performance indicators (KPIs) with both external and internal stakeholders
- Partners with the UX team through research and customer validation to ensure we are solving problems in the right way
- Participates in customer-facing situations and user conferences as a product expert
- Leads new product launches from start to finish
- Ensures the voice of the customer permeates all aspects of the product development process
- Develops and monitors KPIs to ensure strong client and business outcomes
- Collaborates and supports strategic partnerships with Regional Information Centers (RICs), Boards of Cooperative Educational Services (BOCES), and third-party vendors to enhance overall value to clients
Your Attributes:
- Passionate about solving customer problems (the big ones and the small ones)
- A fast learner, detail-oriented, and decisive
- Able to ramp up quickly on new technologies
- Self-directed, with urgency, focus, and discipline
- Able to communicate and influence effectively and appropriately across the organization
- Data-driven decision maker with a clear understanding of the upstream and downstream impacts of choices
- Strong project manager with the ability to think and lead complex projects simultaneously with competing priorities
- Clear sense of how client outcomes drive business impacts
Is this the right opportunity for you?
- You love products and get excited about solving complicated, and often ambiguous problems, and having autonomy in decision making
- You love answering the question, What problem am I trying to solve?
- You enjoy bringing new and innovative products to market
- You like creating win-wins for clients and the company
- You are a strong project manager that ensures all elements of a project are well-coordinated
- You can deliver intuitive, streamlined, and easy-to-use solutions that don’t compromise on functionality or compliance
- You understand the value of UX and can work effectively in partnership with our User Experience team and solve problems the right way through research and validation
- You do not shy away from engaging with cross functional teams and understand we are only successful when we all work in the same direction
- You are an engaging and outstanding communicator who excels at negotiating across cross-functional teams
- You’re an analytical thinker who can understand the impacts of new ideas to all parts of your solutions as well as how your solution behaves in a platform context
Required Qualifications:
- 3-5 years in Product Management designing and delivering world-class software products
- Proven expertise leading cross-functional teams that together launch on-time and on-budget
- Experience with a SaaS application, preferably a special education application
- Bachelor degree in a Business, Computer Science or related field
- Experience with Agile development methodologies
- K-12 experience highly regarded
- Special education experience in New York or New Jersey is a plus, especially experience with IEP Direct
Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and personalized PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.
