About the job
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
Please ensure to apply with a resume in English for our team to review
Join our team for the opportunity to:
👩🏼💻Work with a passionate and motivated team who is always on the lookout to provide high-touch interactions to our merchants.
💪 Display extreme ownership by driving adoption and positively impacting the usage of the accounts for Basic and Pro merchants, returning results that serve the vision of the team.
🌱 Guide merchants to success and encourage their business growth.
About The Role
As an Office Hours Consultant, you will guide our merchants through their questions and inquiries, ensure they adapt Gorgias to their business needs and implement Gorgias features into their accounts. You’ll help them optimize their setup and plans to positively impact our company’s goals. You will show great product knowledge and will be flexible to adapt to any questions, objections, and roadblocks they might have. Additionally, you will assist the Support operation by answering customer inquiries via tickets and collaborating on projects when applicable.
You will display great consultative skills and customer success skills to de-escalate difficult conversations about pricing, usage, troubleshooting, etc. as well as display proactiveness, great ownership, honesty, and interest in growing within the Office Hours operation.
The Office Hours Consultants provide support in different timezones, with special attention to the EST and PST, so the shifts in which you will work are focused on these timezones.
What You’ll Do
Who You Are
This role will be Hybrid, reporting to our Buenos Aires Office
Perks And Benefits
More Cool Things To Know About Gorgias... 😁
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]
Compensation Range: $23K - $25K