About the job
About Our Client Our client is on a mission to bring magic back to software. To empower product teams to do their best work, the organization is developing an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, the platform has become the go-to choice for thousands of high-impact companies looking to build their products more effectively. As a fully remote company from the start, the organization boasts a small but mighty team distributed across North America and Europe. What unites this team is a relentless focus, fast execution, and a passion for software craftsmanship. All team members are makers at heart and care deeply about the quality of their work. About The Role Our client is seeking an Operations Generalist to join the team and assist in streamlining day-to-day operations. The role involves working directly with the Chief of Staff on ad-hoc projects, managing daily processes, and coordinating leadership activities. This position offers broad exposure across the organization and is ideal for someone eager to learn quickly, with a strong sense of ownership and initiative. What you’ll do Operations Management - Take ownership of projects as they arise. - Manage financial operations, including processing payments and invoices. - Assist in establishing and improving internal IT tooling and processes. - Continuously identify and implement improvements to internal processes. - Collaborate with the Chief of Staff to lead compliance efforts and certifications (SOC 2, GDPR). Team and Leadership Support - Manage the company calendar, tracking key milestones and priorities. - Coordinate and schedule leadership meetings and company-wide events. - Gather and share status updates from team leads. - Assist with light scheduling and calendaring for the CEO and executive team as needed. Relationship Management - Track and nurture important relationships with candidates, customers, and investors. - Serve as a point of contact for key relationships when appropriate. Requirements - Ability to thrive in environments that require tackling a wide range of tasks and embracing new challenges without hesitation. - Proven track record of managing multiple projects while focusing on details and deadlines. - Expertise in understanding various business functions; the role is expected to evolve as the organization grows. - Experience and proficiency with modern tools like Notion, Slack, and AI to enhance workflow efficiency. - Minimum of 3 years of relevant experience in an operations role. - Bonus: Prior experience in consulting or startups is a plus, but not required. Why this role - **Growth opportunities:** Gain exposure to different parts of the business, work closely with leadership, and take on meaningful responsibilities. - **High-impact environment:** Join a fast-paced team where you can directly influence operations. - **Collaborative culture:** Work alongside a motivated team that values initiative and creativity. Benefits - Interesting and challenging work - Work-life balance - Competitive salary and equity - Employee-friendly equity terms (early exercise, extended exercise) - Paid lunch and coffee during workdays - Remote work, eliminating commuting to the office - Paid co-working space/desk at an office - Health, dental, and vision insurance (US) - Regular team events and off-sites - 5 weeks of paid vacation - 4 months of paid parental leave
