Hybrid Senior Fraud Operations Analyst Senior Fraud Operations Analyst with verification

About ShopifyOpportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.About YouMoving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About The RoleShopify's Trust team develops solutions to prevent, detect and mitigate bad actors as well as developing tooling to scale and streamline complex workflows. Our mandate is challenging, varied and constantly evolving.We are looking to add a Senior Fraud Analyst to join our Trust team. As a subject matter expert on all things merchant fraud, you will identify fraud vectors and detect high risk patterns of behavior and keep up to date on emerging trends and industry best practices. You will play a key role in shaping Shopify’s fraud-related policies and monitoring efforts to create a trustworthy product and mitigate financial losses.Responsibilities:

• Perform merchant fraud investigations.
• Identify and develop fraud detection measures and mitigation strategies with a keen sensitivity to the merchant experience.
• Stay ahead of industry trends including internal and external factors to continuously enhance merchant fraud detection methods

Qualifications

• Must have substantial experience in merchant fraud analysis specifically within the payments processing and e-commerce sectors. Familiarity with the unique challenges and fraud patterns in these industries is essential.
• In-depth knowledge of merchant fraud patterns with the ability to think creatively and analytically to connect disparate data points and proactively identify emerging fraud risks.
• Proven capability in shaping fraud prevention strategies and detection rules, while carefully minimizing impact on legitimate merchants,
• Exceptional written and oral communication skills. This means you have the ability to communicate with a wide variety of audiences about complex situations using plain language and have a proven track record in comprehensive case studies and risk evaluations.
• Experience with fraud prevention in Banking as a Service (BaaS) environments or in financial crime analysis, including collusion fraud,
• Proficiency in SQL with a demonstrated ability to leverage data analytics to influence business decisions
• Proven collaboration skills with Product, Engineering, and Data teams, focusing on enhancing detection and case management solutions through cross-functional projects.
• Strong background in crafting and upholding detailed policies and procedures, along with managing knowledge systems.
• Comfort with ambiguity and obscurity. We’re operating in uncharted waters, and the existing frameworks aren’t always applicable
• A self-starter comfortable working with remote teams and in a highly independent role

The right person for this role will have significant experience in both ecommerce fraud and financial risk assessment. You should have a proven track record of solving ambiguous problems and getting things done at scale. An entrepreneurial spirit and ability to thrive in a startup environment are non-negotiables.