Want to join a company set for explosive growth in the red-hot cloud industry? Would you like to join our journey of never becoming yet another cloud provider?
UpCloud is looking for a revenue-driven Customer Success Manager to join our global team.
The Customer Success Manager (CSM) will play a pivotal role in driving the success and satisfaction of our existing customer base. This role is focused on maximizing revenue opportunities by understanding customer needs, identifying growth opportunities, and ensuring the long-term adoption of our cloud solutions. The ideal candidate will be a strategic thinker with a passion for building strong customer relationships, a keen eye for uncovering new revenue streams, and a deep understanding of cloud computing technologies.
Your Challenges:
- Customer Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders in your assigned accounts. Serve as the primary point of contact for all customer needs and inquiries.
- Revenue Growth: Proactively identify and pursue upsell, cross-sell, and renewal opportunities within the existing customer base. Work closely with the pre-sales and product teams to tailor solutions that meet customer needs while driving revenue growth.
- Customer Advocacy: Act as the voice of the customer within the organization. Advocate for customer needs and priorities in product development, support, and services.
- Onboarding & Training: Guide new customers through the onboarding process, ensuring a smooth transition and early adoption of our cloud solutions. Provide ongoing training and support to maximize the value customers derive from our services.
- Health Monitoring & Risk Mitigation: Regularly monitor customer health through usage data, feedback, and other metrics. Identify at-risk accounts and develop action plans to address concerns before they escalate.
- Strategic Account Planning: Develop and execute strategic account plans tailored to each customer’s business objectives, ensuring alignment with our solutions and identifying new revenue opportunities. Create and maintain a whitespace analysis to identify upsell opportunities.
- Renewals Management: Manage the contract renewal process, working to secure long-term commitments from customers and preventing churn.
- Collaboration & Communication: Collaborate with internal teams, including sales, marketing, product, and support, to ensure a unified approach to customer success and revenue expansion.
Our expectations:
- Experience: 5+ years of experience in a customer success or account management role within the cloud computing or technology sector.
- Proven Success: Demonstrated track record of expanding revenue within an existing customer base and meeting or exceeding growth targets.
- Technical Knowledge: Strong understanding of cloud computing technologies, services, and trends would be an advantage. Ability to translate technical concepts into business value for customers.
- Communication Skills: Excellent verbal and written communication and presentation skills with the ability to influence and negotiate at all levels of an organization.
- Problem-Solving: Strong analytical and problem-solving skills with the ability to think strategically and execute tactically.
- Customer-Centric: Passionate about customer success and delivering exceptional experiences.
- Team Player: Ability to work collaboratively across teams and departments to achieve shared goals.
- Traveling: Ability to travel internationally (up to 25%)
- Language Skills: English (Level C2). Spanish, Italian, German, or Polish language skills would be a big plus.
Why join UpCloud?
UpCloud is in a really exciting phase right now, on track for massive growth in the cloud market. We offer a chance to be part of something big, where you can really make a difference with your own two hands!
With our awesome team, products, and excellent positioning in the European cloud scene, UpCloud is in the perfect spot for anyone who wants to learn, grow, and shape the future of cloud tech.
“You get to join an ambitious team committed to making a difference in the market. We have a unique market opportunity in Europe with our strong local infrastructure because our biggest competitors are all US-based, which is what makes this such a captivating opportunity to learn and grow.”
– Manuel Heilmann, CCO, UpCloud
Our Benefits
- Devices of your choice
- Flexible, remote-friendly working hours
- Annual company trip
- Sports and culture benefit
- Extensive occupational healthcare
- Additional paid vacation
- Company leisure time activities
Recruitment process
- CV & application review
- Screening call with our recruiter
- Call with peers (60 min)
- Call with the CCO (60 min)
- Workshop (90 min)
- Offer
