Job Type
Full-time
Description
Role
- Includes but not limited to, control delinquent loan accounts, locating our member by any means by skip tracing efforts, collects delinquent loan payments, and recovery of charged-off loans and share accounts.
Essential Functions & Responsibilities
- Contacts delinquent and negative share accounts by phone and mail. Analyzes members' financial situations, provides financial counseling, negotiates arrangements, and/or resolve member service issues to bring their accounts current. Makes recommendations to management, when appropriate, for stronger collection actions.
- Maintain accurate records, files, and reports on all collection activity.
- Informs management of trends in loan underwriting that contribute to delinquent/charged-off loans.
- Attend small claims court and bankruptcy proceedings.
- Ensure compliance with all regulatory programs including but not limited to the Bank Secrecy Act, Office of Foreign Asset Control Program and Customer Identification Program. Assists other department personnel and performs other duties as needed. Remote employees must adhere to their agreed-upon work schedule from a secure location, participating in virtual meetings, video conferences/other communications, and maintaining regular, responsive communication during working hours.
Performance Measurements
- Maintain the Credit Union's charged-off and delinquent accounts at or below established goals.
- Maintain accurate and complete records of all collection and recovery activity.
- Insure that all collection activity is within Credit Union procedure, while conforming to State and Federal regulations.
- Identify potential underwriting problems and inform management of same.
- Make contact and ensure that guarantors and co-borrowers on delinquent accounts are promptly and continuously notified of the status of any delinquent account they have endorsed.
- Regular attendance at work and the ability to work flexible hours; including coverage on weekends and coverage due to the demands of Paid Time Off, sickness, training periods, or equipment problems. Completes required BSA/AML training with a passing grade of 80% or higher. Completes required
- Customer Identification and Red Flags Program requirements to include documentation of discrepancy resolution as needed.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Tyndall Federal Credit Union is an Equal Opportunity Employer. As an equal opportunity employer, Tyndall Federal Credit Union does not discriminate against any employee or candidate on the basis of age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Requirements
Experience
- One year to three years of similar or related experience.
Education
- A high school education or GED.
Interpersonal Skills
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
- Requires basic to intermediate knowledge of Microsoft Windows, Word, Outlook and Excel. Good analytical and communication skills. Must be eligible to become and remain bonded by CUMIS Insurance Society, Inc. Knowledge of current State and Federal laws regarding collection of debt and bankruptcy proceedings.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
- Tyndall Federal Credit Union is an Equal Opportunity Employer: As an equal opportunity employer, Tyndall Federal Credit Union does not discriminate against any employee or candidate on the basis of age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Salary Description
$24.00 per hour
