Hybrid Data Analyst/Order Management Analyst/Support Specialist with SQL Data Analyst/Order Management Analyst/Support Specialist with SQL

Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title: Data Analyst/Order Management Analyst/Support Specialist with SQL

Location: 100% Remote EST preferred (Weekends Possible Saturday 5 hours, M-F (7 hrs./day))

Duration: 4+ Months

Job id: 24-01749

Rate $50- $64/hour. (DOE)

Job Description:

Conduct primary investigation into order-level issues and escalations by:

Looking up order and associated events in internal client systems

Comparing data from multiple systems to determine order status and issue path

Input information into SQL queries and draw insights from responses

Communicate findings to DD internal teams and/or DD merchants

Review DD merchant claims for order refunds and determine claim approval/denial by: Learning the conditions required to approve/deny a refund claim

Looking up order and associated events in internal systems and simple SQL queries

Determine if the claim requirements are met

What We're Looking For:

Intermediate proficiency in Excel/Google Sheets [mandatory]

Basic Need: Understand excel formulas, data entry

Preferred: Comfortable w/ Pivot Tables, cleaning data

Experience using SQL [mandatory]

Basic Need: Running queries and extracting insights

Preferred: Modifying and running queries with basic functions (select, group, calculations, joins)

Ability to be comfortable in a fast-paced environment [making quick decisions, escalating issues]

Strong written and verbal communication skills

Detail oriented, with strong project management and organization

Previous Work History: customer support, data analytics

To know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/

Should you have any questions, feel free to call me on 415-985-0815 or send an email on [email protected]

Desired Skills and Experience

SQL, QUERY, QUERIES, DATA ANALYST, DATA ANALYSIS, DATA ANALYTICS, CUSTOMER SUPPORT