*Onsite Role based in Dubai*
Join Puffy's team at our Dubai headquarters situated in the world's safest and most globally connected city. Puffy is a rapidly expanding e-commerce retailer renowned for our exceptional mattresses loved by millions of sleepers in North America. Since entering the bed-in-a-box market in 2016, we've achieved consistent year-on-year growth and garnered attention from top publications like Entrepreneur.com and TechCompanyNews. Our product line now includes a complete range of bedroom essentials, from pillows to bedding and accessories.
We are seeking a skilled and experienced Head of Analytics to lead our e-commerce analytics efforts. In this pivotal role, you will drive data-driven decision-making across the organization, leveraging advanced analytics to uncover actionable insights and optimize our online presence. Your expertise will be crucial in shaping our analytics strategy and propelling Puffy's growth in the competitive D2C landscape.
Why joining us could be the next best step in your career?
- Get hired within 2 weeks: Typically, we extend a job offer within two weeks from a candidate's initial application to Puffy.
- Unmatched compensation: Max monthly salary of up to 75,000 AED + up to 10% monthly bonus.
- 100% Tax-Free income: Relocate to Dubai, and you keep ALL your earnings.
- Seamless relocation: We offer full relocation support, including flights, visa sponsorship, and two weeks of hotel accommodation on arrival.
- Embrace Diversity & Inclusion: We are committed to building and maintaining an inclusive and diverse company with 16+ nationalities currently in our Dubai team.
- Accelerate your career trajectory: Experience accelerated career growth within your role through a clear path and annual internal promotion opportunities.
- Rapid business expansion: Puffy's headcount increased by 10% in 2023, demonstrating our substantial growth potential.
- Forbes Member CEO: Gain valuable experience working with a CEO who is a member of the Forbes Council.
- Prime Location in Dubai: You will work full-time at our state-of-the-art, centrally located office space in the center of Dubai Internet City.
- Health & Lifestyle: We prioritize a healthy lifestyle. On top of world-class health insurance (dental & vision included), our canteen is stocked with organic snacks, juices, fruits, tea & coffee.
- Top-tier equipment and tech stack: We provide the best equipment and technology to empower you in your work.
Responsibilities
- Lead the development and execution of our e-commerce analytics strategy, aligning it with overall business objectives to drive growth.
- Establish and monitor key performance indicators (KPIs), creating insightful reports to inform strategic decision-making across the organization.
- Analyze customer behavior throughout the e-commerce journey, uncovering actionable insights to improve conversion rates and revenue.
- Oversee the design and execution of A/B tests, optimizing various aspects of our visitors' e-commerce experience and ensuring methodological rigor.
- Develop a comprehensive understanding of customer behavior and preferences through advanced data analysis, user feedback, and customer journey mapping.
- Build and evolve our analytics toolbox, combining in-house solutions with leading third-party tools to generate powerful insights and recommendations.
- Collaborate with cross-functional teams to implement data-driven changes, driving improvements in website performance, conversions, and overall customer satisfaction.
- Provide leadership and mentorship to the analytics team, fostering their professional growth and enhancing the team's capabilities to meet evolving business needs.
- Stay at the forefront of e-commerce analytics trends and best practices, ensuring our competitive edge in the rapidly evolving D2C landscape.
Qualifications:
- Proven experience in a senior analytics role within e-commerce or a related field
- Strong background in data analysis, statistical modeling, and data visualization
- Expertise in analytics tools and platforms relevant to e-commerce
- Experience in leading and mentoring analytics teams
- Excellent communication skills, with the ability to translate complex data insights into actionable recommendations
- Strategic thinking and problem-solving skills
- Knowledge of A/B testing methodologies and best practices
- Familiarity with customer journey mapping and user experience optimization
Next Steps
Click "Apply" to start your application today! We've optimized our recruitment process into 3 simple steps. We want to ensure that all applicants have a fair and equal chance, so we use our Phase 1 online assessment. This minimizes unconscious bias in our hiring process. Successful candidates will be invited to Phase 2 within one business day of the successful completion of Phase 1.
