About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.To provide Self Service Terminal (SST) Professional Services support to our internal and external clients.Responsible for any technological duties associated with cloud computing, including design, planning, management, maintenance and support.Core Responsibilties - Provide Software Support on ATM applications and systems
- 2nd and 3rd Level Technical Support & Troubleshooting on SW issues
- Solve customer software queries within timeframes set in SLA.
- Identify and document software changes that may be required prior to quotation.
- Manage software development according to customer specifications.
- Keep up to speed with new software releases from NCR.
- Manage and resolve escalations within allocated time frames
- Prepared to travel on short notice
- Relationship Management with internal and external clients & suppliers/OEM
- Participate in operational meetings or projects as required
- Product info sessions and guidance sessions
- Quality Assurance: Ensure strict adherence to business policies, processes and procedures
- Assist with site specific documentation in order to ensure that it is updated, accurate and conforms to NCR standards
- SW Product Management and release control
- Knowledge of software disk builds and disk imaging process
- Information security
- Quality assurance
Qualifications - Grade 12 and relevant qualification
- B.Sc Degree in Computer Science (or other IT related Degree)
Years Of Experience - 2-3 years’ development/support and testing experience
- 3-5 years’ experience in ATM/SST development
Technical Skills - Knowledge of NCR Self Service devices
- Desktop PC hardware
- MS Office skills
- Computer Networking skills (A + and N + or MCSE Qualification preferable)
- APTRA suite of products, incl APTRA XFS, APTRA Vision
- XFS knowledge advantageous
- Business & Financial Acumen
- AWS/Cloud Skills
Behavioural Competencies - Work independently with minimal supervision
- Internal and External Brand orientation
- Cross-functional integration and collaboration
- Problem Analysis and problem solving
- Ability to work under pressure
- Perseverance/Tenacity
- Accountability
- Ability to influence and inspire others towards a common goal
- Dedication to customers
- Planning and organizing
- Attention to detail
- Deadline driven
Offers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
