About the job
About Our Client This organization is a **women-led** energy transformation firm **focused on impact**. Building on expertise in energy efficiency, the team is constantly expanding its portfolio of clean energy solutions to guide utilities through increasingly complex and interconnected challenges such as load flexibility, electrification, and carbon reduction. With every step, the organization is leading the charge to power change. The Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage the Call Centers to deliver caring, knowledgeable, and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you have made an impact on the world. About The Role A dynamic organization is seeking **Customer Service and Rebate Processing Specialists** to provide processing and customer support for multiple clients throughout the nation. If you believe that climate change is one of the biggest issues facing the world today and want to contribute to climate change mitigation, then this position within the Business Processing team might be for you. Duties and Responsibilities - Provides basic troubleshooting and recommends solutions - Data entry - enters data into various database applications - Receives data and sourcing documents, compiles, sorts, interprets, and verifies data to be entered - Maintains electronic and hard copy filing systems for applications, rebates, and other supporting documents - Communicates effectively as part of a team approach with other departments in servicing customers - Performs customer service activities such as responding to emails and phone calls - Provides exceptional customer service and call handling in a customer-centric environment - Safeguards confidential customer information - May provide peer training to co-workers through job shadowing and support as assigned - Willingness to support any program within the department as assigned - Other duties as assigned Requirements - Minimum of a high school diploma or equivalent - Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm - Minimum of 6+ months of related work experience in a call center environment - Proficiency in 10-key data entry from a computer keyboard - Experience with various Microsoft programs, including Word, Excel, and Access - Strong attention to detail - Strong organizational and prioritization skills with the ability to multi-task - Excellent written and verbal communication skills - A positive and customer-friendly outlook - Ability to follow directions as they are given Preferred Education, Skills, and Experience - Experience in data entry processing and customer-centric call center environments preferred - Experience working in the energy efficiency or utility fields is a plus - Bilingual in English and Spanish is advantageous Benefits The organization offers competitive salaries based on candidates' qualifications. Additionally, employees can enjoy three weeks of paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus, and an overall comprehensive benefits package.
