Hybrid Associate, Real Time Management| 2 RTA |Temu Solo presso Concentrix

Job Title:

Associate, Real Time Management| 2 RTA |Temu Solo

Job Description

Role: RTA/WFM Analyst

Location: Indonesia

Key Responsibilities:

• RTA will act as a liaison between the Centralized and Site WFM teams.
• Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
• Preparing of schedules using Erlang for different queues across multiple locations
• Resolve escalated issues and requests from site management
• Root cause analysis of SLA deviations, action plan development and resolution
• Monitor real-time queue, schedule adherence & attendance.
• Key daily exception requests and update schedules
• Cross-train with Scheduling Analyst
• Optimize breaks the day of or day before the actual schedule
• Schedule ADHOC intra-day training requests and update schedules
• Produce and analyze daily efficiency reports (representative availability, access level etc.)
•     Attend centralized and/or site management meeting, as required
•     Cater to real time adhoc requests as and when required

Skills

• Required good communication skill.
• Required good knowledge of MS Excel & Power point.
• Proficiency with computers
• Willing to work 24*7

• Candidate with Scheduling skill will be preferred.
•     Ability to handle pressure situations
•     Drive for self-learning and knowledge enhancement

Location:

IDN Surakarta - 1st Floor Solo Center Point Jl Slamet Riyadi No.373

Language Requirements:

English, Indonesian

Time Type:

Full time

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