Hybrid Onboarding / Implementation Specialist Onboarding / Implementation Specialist
Base.com (formerly BaseLinker) · nan, · Hybrid
About the job
About The Role
Base.com is growing, and we’re looking for a talented Ecommerce Implementation Specialist to become a key player in supporting customers when on-boarding onto Base.com. you’ll work with some of the top e-commerce brands and retailers in the UK, delivering impactful implementations that take their businesses to the next level.
Apply today and help us shape the future of e-commerce!
Experience
- 3+ years experience implementing Base.com or other similar SaaS e-commerce solutions
- Solid understanding of the UK e-commerce landscape, and experience working with e-commerce retailers and brands
- Strong communication and client relationship-building skills
- Ability to manage multiple projects simultaneously, meeting deadlines with ease
- Excellent problem-solving and analytical abilities
- Fluent in English (minimum B2 level)
- Knowledge of HTML, CSS, and PHP
- Knowledge of ERP systems
- Experience configuring and managing online stores
- Lead and manage end-to-end implementation projects for Base.com customers, ensuring smooth onboarding and system integration
- Analyse customer requirements, providing tailored recommendations and best practice solutions
- Deliver technical demos with customers while onboarding onto Base.com
- Craft detailed plans, timelines, and roadmaps for multiple projects
- Configure and customise Base.com systems to meet client needs
- Design and implement solutions that optimise clients' workflows
- Engage with clients to understand their business goals and align our solutions to enhance their operations
- Evaluate the success of each project by measuring outcomes against set goals
- Help customers integrate additional tools to enhance their Base.com system
- Troubleshoot and resolve any technical issues that arise during implementation, ensuring minimal disruption to the customer
- Attendance at key industry events and on-site customer implementations
- own product - we decide how we want to develop
- joining an organisation in a phase of rapid growth
- a lot of independence
- remote work
- long-term cooperation
- Full Time / Salary + Bonus