Hybrid Software Field Service Engineer (m/f/d) Software Field Service Engineer (m/f/d) with verification
Eaton · nan, · Hybrid
About the job
What You’ll Do
As a technical leader within EMEA, our new colleague will be working on EPMS/DCIM/SCADA projects in a field to provide a first-class on site service to ensure maximum customer satisfaction and loyalty. Responsible for providing field service for customers in the areas of hardware/software installation, startup, maintenance, de-bug and training of EPMS, DCIM and SCADA systems.
- Provide on-site hardware installation and software pre-configuration of Power Management and control systems and next-generation Power Monitoring and SCADA platforms.
- Work with software configuration engineer on site to implement system integration, installation, start-up, maintenance, de-bugging, pre-configuration, pre-commissioning, FAT. SAT and training.
- Works with and provides troubleshooting and technical support for junior Field Service Representatives as they execute jobs in the field.
- Support to other junior engineers. create a collaborative, can-do, result-oriented working environment within the team.
- Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. Assist with procurement and maintenance of PPE for field resources.
- Provide timely, detailed and accurate site reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
- Provide project execution team feedback and contribute to working process, engineering capability, and resource review.
- Work with senior management for hiring, training, coaching and team building.
- Provide customers with basic technical support and on-site information via phone or on-site consultation
- Computer science, electrical engineering background, suitable education/qualifications
- Relevant years of service experience, providing field service for engineering projects of complex working scope
- Familiarity with EPMS/DCIM/ BMS software offerings as well as associated products such as SQL and MS/Linux OS;
- Networking knowledge and certifications;
- Virtualization experience (VMware, Hyper-V)
- Team work/Communication skills / Customer Focus / Flexibility
- Be able to work together with different cultures/ Able to follow instructions
- Mobility to travel within the EMEA in short notice
- Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
- Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership)
- Annual mentoring program, Eaton University, a reward, and recognition system
- Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
- Strong, agile, and diverse team locally and globally
- Strong processes and state-of-the-art systems and tools
- Structured employee development processes, open feedback culture with development plans
- Detailed induction support and well-structured onboarding
- Balance your work and life with a hybrid worktime model
]]>