Remote Technical Customer Success Specialist (Spanish language) with verification

We are looking for a Customer Success Specialist to join our Customer Success Team, and this person can be YOU 🚀

Ready to elevate Customer Experience? As one of the top companies in web-hosting service, we're on the lookout for dynamic Customer Success Specialists to join our growing team! 🌐✨

Keep reading to know more 👇🏻

What You Will Do:

• Provide services by communicating with customers and troubleshooting their technical issues via live chat and tickets in a timely manner.
• Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about.
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by daily polishing your technical expertise.
• Deliver impactful work on a global scale.

What We Expect:

• C1 or native written and spoken English proficiency, to communicate with customers and the team.
• Excellent skills in Spanish to communicate with customers.
• High IT curiosity and technical understanding.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• Strong problem-solving skills and the ability to think critically when addressing tasks.
• Ability to show empathy, tactfulness, and proactivity when interacting with customers.
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
• Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3).

What We Offer:

• Permanent remote opportunity!
• Fully compensated 5-week initial period to gain knowledge in technology, product, and communication areas.
• A competitive monthly compensation for services starting at 600 USD.
• Additional service fees: available and ranging from 5% to 30% of your monthly compensation, according to services delivered and performance.
• Commissions (10%) can be earned by offering additional services to our customers (upselling).
• Flexible compensation models to choose from: Fix and Variable!
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
• Estimated start date: as soon as possible!

🚀 Apply now, and scale your success with Hostinger! 🌟