About the job
Join us and help millions of customers get the most out of Microsoft 365 products with Copilot
Location: Remote (Anywhere in the world)
About US:
We are at the cutting edge of delivering unparalleled technical support and advisory services to Microsoft 365 commercial customers around the globe. Our commitment extends beyond just solving problems; we aim to empower our clients, helping them to harness the full potential of Microsoft technologies (including AI and Copilot) through our dedicated product-led growth interactions. Operating around the clock, we pride ourselves on setting the standard for excellence in service, innovation, and client relationships. We invite you to join us in this journey, where your efforts are integral to the success and growth of our clients and our organization.
About the role:
As a visionary leader in this critical role, you'll spearhead our global, remote team, driving them towards unparalleled service delivery, customer satisfaction, and product-led growth (PLG) in Microsoft 365 technologies. This role demands not just expertise in Microsoft 365 but also a dynamic approach to leadership in a remote, gig-based workforce. We are looking for extraordinary leaders in remote team, technical support, product led growth management. The leader will be brilliant in innovating and experimenting.
Responsibilities:
Location: Remote (Anywhere in the world)
About US:
We are at the cutting edge of delivering unparalleled technical support and advisory services to Microsoft 365 commercial customers around the globe. Our commitment extends beyond just solving problems; we aim to empower our clients, helping them to harness the full potential of Microsoft technologies (including AI and Copilot) through our dedicated product-led growth interactions. Operating around the clock, we pride ourselves on setting the standard for excellence in service, innovation, and client relationships. We invite you to join us in this journey, where your efforts are integral to the success and growth of our clients and our organization.
About the role:
As a visionary leader in this critical role, you'll spearhead our global, remote team, driving them towards unparalleled service delivery, customer satisfaction, and product-led growth (PLG) in Microsoft 365 technologies. This role demands not just expertise in Microsoft 365 but also a dynamic approach to leadership in a remote, gig-based workforce. We are looking for extraordinary leaders in remote team, technical support, product led growth management. The leader will be brilliant in innovating and experimenting.
Responsibilities:
- Lead a global, remote team of technical specialists, ensuring top-notch service and adherence to productivity and scheduling standards.
- Embrace the gig economy's dynamic, fostering a culture of flexibility, innovation, and continuous learning.
- Drive PLG by empowering your team to harness Microsoft technologies, ensuring alignment with our strategic objectives.
- Champion diversity and inclusion, creating an environment where every team member feels valued and empowered.
- Maintain a proactive approach to case management, backlog minimization, and customer satisfaction.
- Collaborate with Operations Leads to share insights, best practices, and drive continuous improvement across teams.
- Implement outcome-based performance metrics, ensuring the team's alignment with organizational goals and customer needs.
- Strong experience in the use of AI-related tools including Copilot
- Demonstrate exceptional problem-solving skills, with the ability to anticipate challenges and implement proactive solutions.
- Exhibit mastery in change management, adeptly guiding your team through technological and procedural shifts.
- Maintain a relentless focus on technical and service excellence, setting and exceeding industry benchmarks.
- Engage in strategic planning and execution, ensuring alignment with broader organizational goals and customer needs.
- Act as a champion for diversity and inclusion, fostering an environment where every team member feels valued, heard, and empowered to contribute.
- Extensive experience in leading high-performing, remote technical support teams, with a profound knowledge of Microsoft 365 technologies.
- Outstanding leadership capabilities, with a talent for coaching, mentoring, and connecting with a globally dispersed team.
- A track record of driving customer satisfaction, operational efficiency, and team productivity to unprecedented levels.
- Advanced analytical skills, with a knack for managing product-led growth trackers and safeguarding data integrity.
- Superior communication and interpersonal skills, able to inspire team members and drive them towards achieving and surpassing targets.
- Adaptability and flexibility, capable of thriving in a fast-paced, 24x7 global operation.
- Understanding of Product Led Growth concept.
- A deep-seated passion for technology, especially Microsoft products, and a commitment to fostering the growth and development of your team.
- The flexibility to work remotely from anywhere in the world, within a company that prizes diversity, inclusion, and the well-being of its staff.
- A role that presents both challenges and rewards, where your contributions have a direct impact on our clients' success and our company's growth.
- A dynamic team environment, rich with opportunities for professional advancement and personal growth.
- A competitive compensation package that reflects your experience and the value you bring to our team.
