Hybrid Cloud Professional Services Manager Cloud Professional Services Manager

StratusGrid is seeking a highly collaborative, customer-obsessed Manager to lead our talented team of Cloud Engineers in delivering mission-critical professional services to our customers. The successful candidate will be responsible for managing the delivery of exceptional cloud migration, modernization, and cost optimization services while developing and retaining a winning team and ensuring high levels of customer satisfaction.

Responsibilities:

• Team Leadership: Lead, guide, and mentor the Professional Services team, fostering a culture of excellence, collaboration, and continuous improvement
• Cloud Engineering Expertise: Provide expertise in cloud engineering (primarily AWS, secondarily GCP and Azure) to oversee the successful execution of cloud migration, modernization, and cost optimization projects; Collaborate closely with the Professional Services and Project Management teams to ensure best practices and innovative solutions
• Customer Satisfaction: Maintain a strong customer-centric approach, working closely with the team to deliver services that exceed client expectations and drive high levels of customer satisfaction, own and report on NPS for your team
• Risk Management: Assist project team members in navigating blockers and other risks to timeline, budget, and customer satisfaction; Serve as an escalation path for internal and external stakeholders to quickly and effectively resolve issues and manage risk
• Operational Efficiency: Guide and assist team members to define and adhere to standards, streamline operational processes, methodologies, and tools to ensure efficient service delivery and resource utilization; collaborate across functions to align on and implement improvements from lead to cash
• Collaboration: Collaborate with senior leaders, especially in Sales, Solutions Architecture, and Product Development, to align service offerings with market demands; Work closely with the Product team to inform the product roadmap and test product POCs in customer environments
• Performance Metrics: Define and monitor key performance indicators (KPIs) to evaluate service delivery effectiveness; Identify areas for improvement and implement strategies to enhance overall performance; Present regular readouts to the business to drive awareness and inform key decisions
• Innovation: Encourage a culture of innovation within the Professional Services team, driving the development of new services, processes, and technologies to stay ahead in the industry
• Talent Development: Provide mentorship, coaching, and growth opportunities to nurture talent within the team; Create and manage team and individual goals while optimizing for buy-in, priority, and great outcomes; Create and nurture a motivated and high-performing team
• Resource Management: Effectively manage budgets, staffing levels, and resource allocation to optimize productivity and ensure successful project outcomes
  
  

Requirements:

• Experience: At least 5 years of progressive experience in service delivery, with a minimum of 2 years in a management role
• Constant Quest for Understanding: Systems thinker who is always learning and digging in to understand true root cause and implement systemic solutions to problems as they arise
• Operational Excellence: Experience in Lean operations and delivery practices with a laser focus on maximizing performance, utilization and throughput, reducing cycle time and WIP, and driving continuous improvements throughout the system
• Technical Proficiency: Working knowledge of cloud engineering principles, platforms, and technologies (primary focus on AWS, secondarily GCP and Azure); Ability to lead teams tasked with solving complex technical problems in large cloud environments
• Customer Focus: Proven track record in maintaining exceptional customer satisfaction through effective communication, relationship management, and service excellence
• Leadership Skills: Strong leadership and management skills, capable of inspiring, mentoring, and leading teams toward successful outcomes
• Communication: Excellent verbal and written communication skills, with the capacity to convey complex technical concepts to diverse audiences
• Collaboration: Skilled at building collaborative relationships with internal teams, clients, and partners
• Problem-Solving: Excellent problem-solving abilities coupled with strategic and analytical thinking
• Ownership: Strong sense of ownership to drive things forward and meet time and deliverable commitments, while overcoming obstacles along the way
• Ability to thrive in a fast-paced, dynamic environment, navigate ambiguity, and adapt quickly to changing market conditions, project requirements, and priorities
  
  

What do we offer in StratusGrid?

• A good multicultural and bilingual work environment with colleagues who are top-notch in our sector and from whom you will learn every day
• Training and personal mentoring to help you reach your full potential
• Flexible work schedule
• Distributed environment - Remote work without feeling disconnected
• Access to a wide range of benefits, including health insurance, dental, vision, 401k
• One-on-one Spanish or English lessons
• Competitive salary that will reflect your professional growth
• Life Insurance
• Short-term disability insurance
• Long-term disability insurance
• A company with a very collaborative culture that always thinks about making your professional life better, enabling you to grow in skills, techniques, and technologies that interest you
  
  

Minimum Requirements:

• You must be authorized to work in the U.S.A.
• English working proficiency
  
  

About StratusGrid

StratusGrid is a cloud-native technology and DevOps company offering AWS cloud services, software and application development, and technology consulting. We help customers build and operate mission-critical platforms and applications in the cloud.

At StratusGrid, we recognize the importance of inclusion and the value of diversity. We are committed to equal employment opportunities regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, or other characteristics.

We want to meet you!